Customer Experience Associate (Entry)

A Better opportunity:

As a part of our fast-growing team you’ll continually innovate and iterate on how to bring best-in-class service to our customers. You’ll be on the front lines generating revenue by establishing qualified customers to send on their way to getting a “Better” mortgage. Unique to this role at Better is that you never cold call or prospect. Our technology generates warm leads (potential customers) that you are responsible for engaging and qualifying to move on in the mortgage process.

Your work will expose you to our full company: including our product, engineering, and marketing orgs. You will have the opportunity to share customer insight, improve Better's core technology and build and grow your own career within Better!

Note: This role may require some weekend availability.

Responsibilities will include:

• Getting on the phone and interacting with interested prospective customers
• Working with our sales teams to build a pipeline of customers
• Educating customers on what it takes to buy a home and partnering with them to make it happen
• Taking a consultative approach in helping customers overcome issues and achieve their goals
• Providing the best customer experience possible, which in turn will help you convert potential customers to Better customers

The perks of being “Better”:

• Competitive pay and opportunities for bonus
• Free breakfast, lunch and dinner
• Free and low premium medical and dental coverage
• Team outings, happy hours (we love hanging out together!)
• Fitness reimbursements

About You:

• 2+ years of sales and/or customer service experience
• Desire to help each consumer with the most meaningful financial transaction of their life
• Ability to think critically and problem solve complex scenarios
• High degree of integrity and work ethic
• Bachelor’s degree
• Desire to crush it

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.