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Manager, Business Operations

$100k – $130k
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A Better opportunity:

The business operations (‘BizOps’) team at Better is responsible for identifying, prioritizing and solving Better’s most critical business challenges in a fast-moving environment. We are known by many unofficial names, “the nerve center of the business”, “the glue across the org”, “a SWAT team for the executive leadership” - essentially a mix of strong analytical capabilities, sharp business acumen and get-stuff-done mentality. We use a structured approach to drive company strategy across major business functions, develop operational plans to enable innovative offerings and lead execution against our recommendations. A shortlist of past projects include,

- Operationalizing a first-of-its-kind consumer offering that contributes the majority of the company’s purchase volume today
- Developing and executing a capacity expansion plan to triple mortgage production capacity from within - 6 months (including the establishment of offshore teams)
- Designing and executing the company’s expansion strategy across states
- Enabling robust pricing strategies coupled with tight feedback loops through a series of data analysis, industry studies and customer interviews
- Understanding key drop off points in the customer conversion funnel and working with product, sales and marketing teams to address root causes
- As part of the BizOps team, you will play a pivotal role in helping to shape and build out BizOps.

You can expect to actively contribute in the following ways:

- Identify, prioritize and solve ongoing business requirements for a rapidly growing company
- Gather and analyze information to generate actionable insights
- Monitor our external environment (e.g., market conditions, competitive pressures, regulatory landscape) and derive implications for the business
- Drive alignment on priorities across key business functions (e.g., operations, product, marketing, capital markets, corporate) through our strategic planning and OKR cycles
- Lead execution on major, cross-functional company initiatives

About You:

- You are a strong performer with at least 2-3 years of experience in business operations / management consulting at a top-tier firm
- You have a bias for action, as well as a strong sense of practicality and effectiveness
- You have strong data analysis, data modeling, slide writing and presentation skills; SQL experience strongly preferred
- You’ve worked previously with an early-stage company / have tangible experience building something from the ground up
- You have excellent communication and relationship-building skills.
- You are highly adaptable, and able to thrive in ambiguous or uncertain environments.
- Bachelor's Degree in engineering, computer science or information system

Things we value:

- Curiosity. Why? How? Repeat.
- Nerdiness. Financial news and trends are fascinating. Seriously.
- Relentlessness. No one here gives up. We try. We fail. We try again.
- Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
- Smarts: book and street. We have to use all the tools at our disposal to build Better.
- Empathy and Compassion. You understand that people's biggest dreams are in your hands.
- Communication. Can you ask for help or put your hand up when you don’t understand?
- Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.
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