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Customer Experience Associate

$45k – $50k • 0.0% – 0.01%
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A Better opportunity

You will be on the front line, making every borrower’s mortgage experience better. During the first three months of the job you will learn our approach to customer experience while becoming an expert on home finance as a licensed loan consultant in numerous states. From there, you will guide and empower customers to make one of the most important financial decisions of their life. You'll be part of a fast growing customer experience team who are continually questioning, innovating and iterating on how to bring best-in-class service to the mortgage industry. In addition, you’ll gain exposure to other critical pieces of a technology company, such as, product, engineering and marketing; you'll have opportunities to share customer insights, ultimately improving Better's core technology and message.

Helping a customer buy their dream home or make a decision that will impact their financial health is a big deal and you get to make it happen.

Attributes we value

This position will require sophisticated interaction with both the software that we’re building and the clients we’re serving.

Desire to help each consumer with the most important financial transaction of their life
Ability to think mathematically and work through complex scenarios
High personal integrity
A degree or significant professional experience in the hospitality/service industry
A record of academic achievement, and keen intellectual ability
The desire to crush it
Must be willing to work night + weekend shifts

Better career advancement

We believe in building a meritocracy that rewards great work with greater responsibility. Your role working with borrowers will help you become a customer experience pro, a consumer finance expert, a product management and development geek, and a mortgage markets aficionado. These skills will open a number of career paths to you within our company. You may grow to work with more complex borrowers, building an even deeper understanding of credit analytics and capital markets. You might work with our product team to improve our technology, participating in new feature ideation and iterative testing. You could assist our marketing department to work on campaigns that resonate with potential borrowers. Or maybe you’ll make your own path within the organization, discovering roles and responsibilities to improve Better.
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