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Benchling is the first R&D cloud platform powering the life science industry

Head of Quality Engineering

$165 - 215k Estimated
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Over the next 10 years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy will dramatically change how we treat cancer and other major illnesses. Biofuels and biomaterials will transform the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology will produce sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this future, and magnify its impact, through modern software.

Every day, scientists around the world use Benchling in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research.

Benchling was founded by a team of MIT graduates and has raised funding from Benchmark, Andreessen Horowitz, Thrive Capital, and Y Combinator. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.

As Head of Quality Engineering, your role will be to establish Benchling’s quality function within engineering. At Benchling, quality is embedded within the engineering organization at the product-team level. I.e. quality is owned by everyone with an automation-first mindset.



* You will be responsible for hiring software automation and quality infrastructure engineers that reside within engineering sprint teams and embody this automation-first mindset. You will provide cross-team direction on requirements, technology, and practices for quality that scale as Benchling’s organization and product/tech stack grows. In establishing quality as an embedded function, the right leader will be comfortable running a matrixed organization and partnering closely with development managers to ensure quality engineers have clear objectives, technical guidance, and deliverables.
* You will also be responsible for establishing a technical roadmap of the investments required in quality infrastructure, tools, automation frameworks, processes, and reports required to continuously improve Benchling’s product quality. You should be comfortable in assessing and making build vs. buy decisions on technology and negotiating & driving any selected vendors for tools or resources.
* Benchling operates a customer success team of scientists responsible for deployment and configuration of Benchling’s product in enterprise accounts. The Head of Quality Engineering will be responsible for establishing clear lines of communication and processes for handling inbound and outbound defects between the customer success and engineering organization. You may also have to engage directly with enterprise customers from time-to-time to ensure a high degree of confidence is established in Benchling’s attention to quality.



* Benchling requires the establishment of GxP compliance, which in turn will drive greater revenue opportunities for the company. As the Head of Quality Engineering, you will be instrumental in helping establish and achieve a GxP-compliant SDLC alongside a modern cloud CI/CD SDLC. This entails a very mature set of requirements and test traceability, and a customer-facing UAT suite. In order to accomplish this, you will work closely with engineering and product leaders, and partner across other teams including Customer Success and Sales, to interface with customers.
* Being the first hire in quality engineering, you will need to embed yourself across engineering to quickly establish the strategy, roadmap, and hiring objectives for the function. The right person has the dynamic range to operate as team of 1 and grow the team to ~7-10 people over the coming 18 months.




* Empower through information. We explain the “why” behind every decision, unless there are highly sensitive circumstances. We're honest about how we're doing, especially in difficult times. We believe that sharing information builds trust and enables better decision-making.
* Rely on tenacity. Hard work is one of the greatest factors to determine success and is fully under our control. We must make the most of every day by bringing the highest level of determination. Dreaming big is not enough.
* Raise the bar. Pushing ourselves and others to improve will be uncomfortable and at times result in failure. However, it's critical to our success. We're dedicated to creating a place where everyone feels challenged to improve.
* Build a lever. We choose to build tools and infrastructure that will help others make world-changing innovations. There's less glory in it, but in the words of Archimedes, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."



* Beautiful, light-filled office in the Financial District of SF
* Monthly health & wellness stipend (up to $100/month on a gym membership, running shoes, or even a massage)
* Work with a talented yet humble team
* Meals and snacks covered
* 401k
* Medical, dental, and vision insurance
* Commuter benefits
* Happy hours, company and team wide social events

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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