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Connecting the Unconnected

Customer Success Engineer (Berlin)

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At Beekeeper, our success is closely linked to the value our customers can derive from our product. The technical ecosystem that allows customers to integrate their Beekeeper app with other systems plays a key part in ensuring customers see Beekeeper as a “must have” rather than “nice to have”.

As a Customer Success Engineer you are responsible for working with new customers to plan, design and launch the technical implementation. You will conduct technical discovery workshops, listening closely to the customer’s needs and advising on the optimal technical solutions for them. You translate the requirements and findings into an implementation plan covering app configuration and set up, user management, authentication, integrations and bots. You are the central point of contact for all technical requirements and questions throughout the implementation and roll-out of new customers.

You are a key member of the Customer Operations Team with a technical background and competencies around integrations, solutions architecture and security. You are a natural collaborator who can manage expectations of diverse internal and external stakeholders in a consultative and solution-oriented manner.

Your Responsibilities

* Manage the technical rollout of a customer during their onboarding phase (this involves setting timelines, communicating roles and responsibilities with the project team, advising on and finalising app  structure, and testing the final setup with the customer)
* Install and configure Marketplace apps, including the various user management apps
* Develop prototypes and proof of concepts of integrations on top of Beekeeper APIs to help customers architect their own solutions
* Provide pre-sales support to prospects, answering questions related to technical solutions and integrations
* Provide technical support for customers, both internal and external
* Dive deep on difficult product questions, to understand the root cause of issues
* Write and improve technical articles on the Help Center
* Act as liaison with other teams, most notably Product & Engineering
* Surface customer feedback to Product
* Build technical knowledge within the Customer Success team by providing training for new tooling, processes or product-specific procedures

What we look for in you

* You are proficient with typical architectures & technologies around integration, e.g. SSO (especially SAML2.0), system synchronisation (especially SFTP & batch workloads) and APIs (especially REST & JSON), as well as being able to consistently implement best practices in aligning different systems & architectures to work well together
* Can pick up new programming languages and concepts quickly, but are ideally already proficient in Python 
* You have a bachelor's degree in Computer Science, Software Engineering, Business.
* You have at least 2+ years of previous development, consulting, professional services or sales engineering experience
* You have the ability to set expectations, prioritize tasks and self-manage
* You are comfortable communicating verbally and in writing to customers in both English and German