Software Support Engineer

 (1+ years exp)
₹15,000 – ₹30,000
Published: 3 weeks ago
Avatar for BeatRoute Innovations

BeatRoute Innovations

CRM SFA for Enterprise Field Sales Teams
Company Size
51-200
Company Industries
SaaSSales AutomationB2B · SaaS · Mobile · Artificial Intelligence / Machine Learning
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Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Relocation

Allowed

Skills

Customer Service
Application Support
Chat Support
Customer Issues Handling Skills
Inbound calls

Hiring contact

Anuj Pandey

The Role

Greetings from BeatRoute Innovations Pvt. Ltd.

Hiring for Software Support Engineer
Location - Gurgaon (Currently work from home)

Job Description
BeatRoute is looking for people, who love to solve customers’ problems to join its Support Team as a Software Support Engineer. Individuals joining in this role at BeatRoute are supposed to grow into becoming an Onboarding Consultant and over the years become Customer Success professionals. We are on pace to triple in size in coming year and seek to build a world class SaaS based software product.

The Right Candidate Will

• Front end our omni-channel support center by handling inbound calls, help requests on chat support channel or tickets created in our support system.
• Understand BeatRoute as a platform and how customers use it to be able to empathize with customers’ issues and provide resolution
• Be responsible to meet our issue resolution benchmarks
• Demonstrate visible difference in product knowledge every month
• Create and share Adoption Summary reports for key accounts

Top characteristics and traits of a successful SE

• 1+ years of experience. Preferably IT educational background of BCA, MCA, BIT, MBA IT or Engineering
• Soft yet clear communicator of English and Hindi language
• Has passion for solving customer’s issues, not leaving anything open and one who enjoys customers’ appreciation
• A thirst for knowledge and growth in a start-up environment
• Flexibility - we're a small company that moves and reacts fast
Job Perks
• Competitive salary and bonus incentive structure
• Opportunity to work in a fast moving, high growth SaaS company
• Casual dress all-day, everyday
• Strong, results-oriented culture
• Games, fun, parties and more

About BeatRoute:
BeatRoute is a 360 Intelligent Field Force CRM platform that helps businesses improve on-ground productivity of distributed field teams.. BeatRoute serves over 100 customers assisting 100,000+ feet on street. & is a pre-series VC funded and award winning profitable startup.

BeatRoute differentiates itself with its unique design that is suited for distributed field teams and a zero-code approach, which helps our customers deploy our workflows within weeks with simple configurations. BeatRoute is loved by its customers and end users for being adoption friendly

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