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Recruitment CRM & Marketing Software

Head of Customer Success Management

$90k – $130k AngelList Est.
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About Beamery

Beamery’s mission is to help companies acquire their greatest asset; their people. Our Talent Operating System lets companies attract, engage, and retain the best talent - it’s the one solution that enterprises need to deliver exceptional experiences at every stage of the talent journey, and build meaningful relationships with their future employees.

We employ people who are superb at their jobs and are a reliable, friendly bunch who leave egos out of the equation. We are a team that cares about the right outcome above everything else.

About the Opportunity

As Beamery’s Head of Customer Success Management, you are accountable for the success of our customers after implementation, and are a key driver of customer lifetime value across our customer base. You will manage and grow the team of global Customer Success Managers. You will enhance our customer experience by defining and deploying best practices and playbooks, and coaching the team through the advocacy, growth and renewal processes for our customers.

What will you be doing at Beamery?

* You and your team are responsible for ensuring Beamery’s customers realize true business value and expand the use of Beamery’s platform
* You lead our efforts in refining our go to market strategy related to customer success management, including developing internal processes, and repeatable frameworks for customer interactions
* You lead our team responsible for maximizing the business value our customers achieve with Beamery, focused on driving effective product adoption, customer retention, expansion and upsell
* You will work in close partnership with our Professional Services team, who ensures that all implementations are on time and of the highest quality for Beamery’s customers
* You will partner with the Product Management team to ensure the Beamery platform and vision meets the expanding needs of our customer base
* You will partner with the Beamery Sales team to ensure that the transition post-sale is seamless
* You will collaborate with the Marketing team to develop case studies that highlight our customers' success using Beamery’s platform
* You will be the “voice of the customer” and act as their internal advocate within Beamery

Who are we looking for?

* You are an entrepreneurial, hands on leader
* You will have proven progressive management experience leading customer success teams
* You bring out the best in everyone around you - you lead high performance teams and are known for achieving results through others. People love working for you, and with you
* You have a track record of building and leading successful teams of customer success professionals
* You have experience creating highly-scalable and repeatable frameworks for customer interactions and engagement
* You have experience training your team to be the best when it comes to account planning/management, stakeholder management and escalation management
* You have exceptional client engagement skills and are able to establish strong relationships with senior executives across complex organizations
* You have experience creating positive partnerships with cross-functional teams, such as product management, sales, professional services, support and marketing
* You thrive when working in a fast-paced, swiftly-changing environment
* You are a natural, creative strategist. You find fulfillment in working on challenging problems and driving towards meaningful solutions
* You have excellent verbal, presentation and written communication skills, including the ability to chair meetings, host webinars, and write business proposals and documents.
* You’re comfortable working with a global team and global customers, and you’re adept at managing workloads across time zones
* Experience with Talent Acquisition, Human Capital Management, Business Intelligence, or ERP applications is a definite bonus
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Private Healthcare

Pension

Share Options plan (we want everyone to be an owner)

Unlimited Holidays

Discounted Gym Membership

+2 more

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