Operations Executive - Caseworker, London

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

About the role

We’re looking for an Operations Executive (or ‘caseworker’) to transform the lives of disadvantaged people by supporting them into stable jobs and homes.

What’s the role like?

You’ll be joining a team of values-driven and creative Operations Executives while being individually responsible for supporting a caseload of people referred to Beam - our “members”.

After an immersive training period, you’ll help our members to picture a brighter future before guiding them through concrete steps to achieve their goals.

That means everything from teaching critical skills - like CV writing or house hunting - to coaching and developing vital levels of self-confidence.

🎥 Check out 'a day in the life' of an Operations Executive on Instagram here and here!

You’ll be

• Crafting personalised action plans - to support people into stable homes and jobs
• Running remote and in-person meetings - these conversations will progress people towards life-changing goals
• Wearing your problem-solving hat - the people we support have unique barriers and you’ll constantly find creative ways to overcome them and hunt down the best opportunities for progression
• Working towards social impact targets - using our cutting-edge in-house tech tools to progress members towards their goals
• Learning fast about social issues - our in-house training will give you new knowledge and skills to motivate and inspire people to realise their potential
• Testing new ways of working - great Operations Executives look to supercharge our operational model so Beam will scale to support millions of people

You are

• Determined - changing lives is not easy and you’re someone who loves hard challenges
• Humble and supportive - your members will have their ups and downs but you’ll stick with them
• Emotionally mature and confident - you’ll need to set boundaries and know when to communicate clearly
• Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments
• An ideas person - you’re driven to find new and better ways of doing things
• Willing and able to travel - support for members can often be delivered in-person (up to several times per week)

You’ll need

• Strong communication skills - you’ll regularly be communicating with a diverse group of members as well as internal stakeholders and our government partners
• Experience and comfort with multi-tasking - you’ll need to be comfortable moving forward many people’s cases each week
• Compassion for people in tough situations - some of our members have been through very challenging times and you’ll need strong listening skills and compassion
• Resilience and a positive attitude - we’ll be honest, there are countless easier jobs than being an Operations Executive, but almost none as meaningful
• Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data
• Extra languages are a cherry on top - right now, we’re on the lookout for Welsh and Ukrainian speakers!

Sound like you? Perhaps you don’t feel you tick every box - that’s OK, we encourage those who feel 70/75% confident with the role, to please hit ‘Apply’, especially if you’re excited about helping kickstart a new era of opportunity for those left behind!

About Beam

We’re a team of over 100 working from our beautiful co-working space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from ethnic minority candidates and/or those who’ve experienced social disadvantage. 63% of people we support are from ethnic minority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits

• Salary of £30-35k – highly competitive for tech for good and social impact
• EMI-qualifying share options
• On-demand therapy, coaching, classes & content - powered by Oliva
• Annual company retreat
• A laptop – choose between a MacBook Air or PC
• £500 personal development budget
• Regular team talks from leading UK tech entrepreneurs
• Free subscription to Calm meditation app
• Discounted bike and accessories with Cyclescheme
• Unlimited holiday (we recommend ~25 days + Bank Holidays per year)
• Hybrid working from our Moorgate office or at home
• Your own financial wellbeing coach, through Bippit

Application process

*If you are interested in applying for this role, please head to our website and apply directly here ✨
*

We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you:

1. 30-minute video call with a member of the talent team
2. Timed scenario-based tasks, giving you a better sense of the role
3. Role-play discussions with members of the team
4. Final interview with one or both of our Founders

Please note:

• We are accepting rolling applications for this role, with no fixed close date
• We have a 6-month wait period before you can re-apply for this role
• Unfortunately we are unable to provide visa sponsorship to candidates