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Client Success Director, Global Accounts

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**In Summary:**

 

This role is vital in ensuring we forge on-going and high-quality strategic relationships with our global brand clients. In this job you are going to be working in the vibrant and exciting area of social commerce with some of the world’s most distinguished brands.


**Why join Bazaarvoice?**

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.


**Our Employee Value Proposition;**

<u><b>BV’s Impact on the Market;</b></u>

We are shaping the way people shop, putting the shopper experience at the heart of everything we do.  We partner with the worlds largest brands and our network’s impact is comparable to Facebook, LinkedIn and Google.  If you shop or research online, it’s very likely that you’ve already interacted with Bazaarvoice. With market leading technology, shopper data that spans over a million shoppers and a billion shopper interactions a month, our future is limitless.


**What this means in Client Success;**

Very simply Bazaarvoice work with some of the biggest brands and retailers in the market. We have such a huge impact in our client's businesses no matter how big or small, a way to talk about impacting millions of dollars in sales, and you don't get that everywhere. It's so compelling to realize that we work in an environment where our recommendations can shape a consumers shopping journey/experience or help make a product launch successful on a daily basis. These core elements are at the centre of everything we do.

<u><b>Professional Learning, Growth and Impact;</b></u>

You can grow your career, your skills and professional experiences by working across a breadth of business initiatives, different global regions and innovative solutions. You have the opportunity to see tangible results from your direct contributions and build your own brand at Bazaarvoice.  With new products and markets on the horizon, there has never been a more exciting time to be at Bazaarvoice.


**What this means in Client Success;**

Bazaarvoice gives you the opportunity to grow YOUR career and professional development is decided by YOU! The environment that we have created makes you feel that you have a complete and challenging position with the opportunity to learn and grow on a daily basis. Within Client Success our employees feel they have the ability for personal and professional growth who are coached and supported by highly skilled and experienced managers who have followed the same journey at Bazaarvoice.

<u><b>Great People;</b></u>

You will work with and help recruit bright, experienced, passionate and humble colleagues that bring diverse perspectives on a daily basis.  We are open minded, respectful and transparent.


**What this means in Client Success;**

Great people makes Bazaarvoice the company it is with our employees at the centre of everything amazing we do! We are fortunate to work in an environment that is fun, challenging and collaborative where everyone has the ability to be their most authentic selves. We hire smart individuals who always bring great energy, team spirit and encourage humble and supportive behaviour. We are very proud of this!

<u><b>Culture;</b></u>

You will be part of a vibrant culture where we celebrate, we collaborate and we come together generously to elevate one another & our community. We promote open dialogue at all levels and are generous with our time and ideas.


**What this means in Client Success;**

Bazaarvoice is a place to have fun! We work hard but we are given the trust to do our jobs in a relaxed and flexible working environment. We make friends in our colleagues and with genuine trust and good relationships we get the most out of our time at work and enjoy each other’s company outside of work too! If you want to go to the gym at lunch, take a walk  and enjoy a flexible working environment, its about balancing your other commitments and hobbies and doing your job well. All of this contributes to having a support system that makes us all successful together.


**Commitment to diversity and inclusion**

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.


** **** About Bazaarvoice**

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.


**Who We Want**

 

As the Client Success Director for Global Brands you will be responsible for client program success and retention. In this role you will identify and execute strategic business solutions that will allow our clients to thrive and reach measurable results working with Bazaarvoice technology. We need someone to aim for over-achievement against the business goals of our clients by truly becoming their strategic partner.


## Key Responsibilities:

- Discover and influence the client's internal metrics for success of the program and ensure the client knows how to achieve and measure those results
- Advise on strategies and tactics to create a healthy program
- Advise clients on additional ways to maximize the value of the Bazaarvoice products and solutions by incorporating user-generated content into all online and offline operations, including marketing, merchandising, customer service, product development, and distribution relationships
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting and working with multiple teams to mitigate risk and increase client satisfaction


## Skills and Experience Necessary for the Role:

- Significant experience in account management ideally within software, online and or other marketing/eCommerce technologies
- Terrific relationship building and proven experience building executive champions
- Ability to compel clients and internal stakeholders to take action and hold them accountable to their commitments
- Marketing program management experience, preferred
- Demonstrated ability to manage multiple global accounts concurrently
- **Ability to travel 25%.**