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Account Director

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**Why join Bazaarvoice?**

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.


**Our Employee Value Proposition;**

<u><b>BV’s Impact on the Market;</b></u>

We are shaping the way people shop, putting the shopper experience at the heart of everything we do.  We partner with the worlds largest brands and our network’s impact is comparable to Facebook, LinkedIn and Google.  If you shop or research online, it’s very likely that you’ve already interacted with Bazaarvoice. With market leading technology, shopper data that spans over a million shoppers and a billion shopper interactions a month, our future is limitless.


**What this means in Sales;**

In any company, the sales team is in the unique position of being the face of the company. Depending on what you sell, this can be a blessing or a curse. We are blessed here at BV to be the leaders in our industry, selling a product that is pivotal to the success of every one of our customers. Whether we are working with a fortune 500 company or a smaller local business, we can feel confident that our product is going to increase their sales, provide them with a better understanding of their customers and improve the overall shopping experience for anyone on their website.  

<u><b>Professional Learning, Growth and Impact;</b></u>

You can grow your career, your skills and professional experiences by working across a breadth of business initiatives, different global regions and innovative solutions. You have the opportunity to see tangible results from your direct contributions and build your own brand at Bazaarvoice.  With new products and markets on the horizon, there has never been a more exciting time to be at Bazaarvoice.


**What this means in Sales;**

Whether you are just beginning your career in Sales, looking to switch industries or want to represent a product that is truly beneficial to your customers, Bazaarvoice is great place to sell. To quote one of our leaders: “BV is a great place to get your ‘PHD’ in Sales”. We provide thorough, comprehensive training to anyone starting at BV and want our employees to feel prepared to succeed. From the moment you begin your role here, we want you to have visibility into what your next step is and how to get there. The majority of our hiring is done through internal promotions and we couldn’t be more proud of that.   

<u><b>Great People;</b></u>

You will work with and help recruit bright, experienced, passionate and humble colleagues that bring diverse perspectives on a daily basis.  We are open minded, respectful and transparent.


**What this means in Sales;**

The majority of our sales leaders have held multiple roles at BV and have seen success as both individual contributors and leaders. Coaching is something we focus on here constantly. We believe it is the key to both personal and professional growth. Collaboration is key to our culture, giving every member of our team and opportunity to both teach and learn. Our team is encouraged to think outside the box, try new things and work with their colleagues to develop their skill.. If you want to work with fun people who bring knowledge and creativity to their craft, BV is the right place for you.    

<u><b>Culture;</b></u>

You will be part of a vibrant culture where we celebrate, we collaborate and we come together generously to elevate one another & our community. We promote open dialogue at all levels and are generous with our time and ideas.


**What this means in Sales;**

Our people are what make our culture so special. Vince Lombardi once said: “Individual commitment to a group effort- that is what makes a team work”. We truly believe that collaboration is what carries our team forward. Whether it is hiring talented people, closing a deal or refining a process, we have found that working together is always the most effective approach. Yes, we have fun in the office, yes we have a game room, but it’s the people having the fun and rolling the dice that make this place special.


**Commitment to diversity and inclusion**

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.


** **** About Bazaarvoice**

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Bazaarvoice is looking for an extraordinarily talented individual to join our world-class renewals/sales team. You have to be the type of person that craves a challenge and is unafraid to constantly push yourself outside your zone of comfort. We are looking for someone who has experience in renewals and also has exposure to upsells and cross-sells. You have to be able to manage a broad territory and be able to carry the entire renewal and sales process from start to finish on your own merits and skills. This doesn’t mean we won’t be helping you – we absolutely will, but we believe strongly in a candidate that has the ability to play all of the important roles.

The ideal candidate will be someone with a strong record of achievement in a renewals/sales position within software as a service &/or/other online based technologies. 


## Roles and Responsibilities

- Being confident in defending and selling a high-ROI solution
- Demonstrating the value propositions of our products and services
- Drive conversational discovery dialogue with the customer in order to reveal underneath pains and requirements
- Convincing client’s IT personnel and being able to “talk shop” with them
- Partnering with the client’s marketing and merchandising staff and working through their organization to find the key decision makers
- Working through the legal aspects of the contract with the client’s lawyer while leveraging our internal counsel to close the deal
- Demonstrates passion and energy both externally with the customer and internally with cross functional teams
- Consistently build and manage an effective pipeline and communicate proactively with leadership throughout each phase of the renewal/sales process


## Required

- 1+ years relative experience in software, SaaS, or Internet marketing
- Ability to identify target accounts, appropriate contacts within that account, and formulate strategies to both renew and generate more interest in Bazaarvoice.
- Ability to generate, qualify, and execute on renewals and opportunities in order to exceed revenue targets.
- Proven ability to articulate a vision that resonates with the customer and demonstrates value.
- Experience using two way discovery to uncover customer need and matches solutions to that need
- Ability to build a trusted and long relationships
- A strong understanding of business practices, industry trends, and competitors to each renewal/ sales cycle
- Effectively create and articulates ROI in the negotiation process to bring the upmost value to both the consumer and Bazaarvoice


## Nice to have

- A background selling into marketing departments up to CMO level would be a major advantage along with an understanding of social media and the impacts it can have on business in today’s world. If you don’t have this background you will need to convince us that you have the ability to learn these ropes quickly & bring a perspective that can easily be adapted.