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Technical Account Manager

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About Bazaarvoice

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit bazaarvoice.com.

 

Why join Bazaarvoice?

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

 

Commitment to diversity and inclusion

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.


**Job Overview:**

A Technical Account Manager (TAM) is a senior technical resource assigned to work in a consultative way with a defined set of clients. The clients that a TAM works with usually represent the highest levels of technical complexity and strategic importance within the BV ecosystem. They work in close cooperation with the other members of the account team, as well as cross-functionally with other teams at BV that might impact those accounts.

TAMs work with clients in a strategic capacity to ensure that the client's technical programs follow our recommended best practices, are appropriate for the client's technical infrastructure, and align with the business goals agreed upon between the client and the rest of the BV account team. 


**Responsibilities & Duties:**

·         Provide technical consulting for clients around feasibility ("Can we do X?") and methodology and best practices ("How should we do X?") as relates to BV products. 

·       Provide guidance around operationalization of BV technical programs, particularly for large multi-site clients.

·       Act as an escalation point for critical technical issues.

·       Act as a central point of technical knowledge and context about a client for any other parts of the BV organization interacting with that client.

·       Advocate within the BV product organization for clients' enhancement requests and ensure that our top-tier clients are active participants in experiments, pilots and early adopter programs.

·       Develop relationships with both business and technical stakeholders in the client organization to enhance our partnership and increase the likelihood of renewal and expansion.


**Qualifications**


**Must have:**

2-3 years in a client facing technical role.

General knowledge of web technology, preferably coding experience. Specifically, in HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies.

Proficiency in French, German, or both.

No restrictions on working in the UK.

Ability to clearly and effectively explain complex technical concepts and processes to non-technical stakeholders.

 

Nice to have:

Basic knowledge of SEO principles and practices.

Basic knowledge of web analytics tools and practices