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Engagement Manager

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About Bazaarvoice

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit bazaarvoice.com.

 

Why join Bazaarvoice?

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

 

Commitment to diversity and inclusion

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As an Engagement Manager you are part of the Global Services organization, working with internal teams to scope services engagements for new and existing business. 


## What You’ll Be Doing:

- You work very closely with the client to understand their specific requirements and assess how each project could be best delivered
- You create an action plan for each implementation and gain the client’s agreement with every major initiative in the project
- Once a contract is won, you’re the main point of contact for the client and are responsible for their successful Services engagement
- You coordinate the delivery effort of resources from various practice teams of Consultant and Product experts
- You build and maintain excellent client relations
- You have a portfolio of clients and are accountable for each client’s entire experience and the success of those client relationships
- You thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects’ optimum balance of cost, time, and quality
- You also have experience applying a project management methodology, are deadline-driven, and have excellent decision-making skills around scope, time, and resources


## Is This Opportunity a Good Fit for You?

- We take pride in our energetic team environment and strong culture. We multi-task well, communicate directly, and lead by example. To be a successful Engagement Manager at Bazaarvoice, you must be motivated to make your clients successful and take time to understand their objectives, goals and requirements.
- You execute well under pressure and have strong project scoping skills. Your contacts will range from business to technical, from analyst to executive; being comfortable communicating at all levels is crucial. The clients you will work with are well-known consumer-facing companies, predominantly in the retail and brand space.
- You’ll be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all of your clients.
- Presenting to clients and leading meetings is key to this role, which is why we also include a presentation round in our interview process.
- Our company moves quickly and so do we. Passion about life and work is important to us, and want to see it from you when we interact with you!