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Collections Specialist

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About Bazaarvoice


Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit bazaarvoice.com.


Why join Bazaarvoice?


- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.


Commitment to diversity and inclusion


Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

We are looking for a well organized, detail-oriented, self-starter who is knowledgeable regarding all corporate collections responsibilities. You should demonstrate continuous ability to multi-task with limited supervision and must be able to thrive under pressure to meet deadlines. You should have the ability to prioritize and manage multiple priorities effectively.

## Responsibilities:

- Responsible for the collection activities for a portion of the North American A/R portfolio, including large international clients
- Manage Collection-related escalations and drive account suspensions and suspension resolution timely and efficiently
- Locate and contact clients about outstanding obligations
- Send out past due notices for delinquent accounts or for missed settlement payments
- Investigate and resolve complaints regarding incorrect collection attempts
- Report address changes and maintain files about clients for correct and current contact information
- Independently makes decisions within established guidelines and limits.
- Work with Sales, External Customers, and other relevant areas of the business to resolve issues related to incorrect billings and any disputes raised by the customer
- Meet weekly & monthly collection & DSO goals

## Necessary Qualifications:

- Minimum of 5 years of experience, with progressive experience in collections
- Experience collecting large enterprise accounts and interpreting non-standard agreements
- Experience with outsource providers and vendor management
- Organized, detail-oriented, and demonstrates continuous ability to multi-task with limited supervision and able to thrive under pressure to meet deadlines
- Ability to speak persuasively and listen critically
- Demonstrated skill in negotiating and resolving conflicts
- Experience in root cause analysis and solution implementation to deliver operational success
- Experience in SaaS is a distinct advantage
- Experience with NetSuite and Salesforce.com preferred
- Experience in Excel