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Technical Consultant

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About Bazaarvoice

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit bazaarvoice.com.

 

Why join Bazaarvoice?

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

 

Commitment to diversity and inclusion

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Background

The Platform Team at Bazaarvoice is responsible for the technical on boarding of our core platform.  The service offerings of the practice primarily include but are not limited to:

- Product/ Platform Implementation Services – including the optional business, technical and integration tasks that a customer could use for assistance in getting operational on a Product or Platform.

- Assistance with consulting and support with KPI establishment, technical design and configuration, training and enablement, code and data integration, and testing and troubleshooting.

- These services are delivered in the form of statements of work (SOW) and projects and are deemed “complete” upon the conclusion of the project per the terms of the SOW.

The Role

The Technical Implementation Consultant (TIC) proactively engages with the Client throughout the length of the project with the overall objective of getting Clients live with Bazaarvoice Solutions i their environment thereby decreasing the overall Client Time to Value (TTV) to an absolute minimum. This is a hybrid role that incorporates both business and technical skills and experience. The role is primarily responsible for training, enablement and support to a Client’s business and technical teams on Bazaarvoice products, implementation best practices and technical interdependencies.

Who We’re Looking For

The Bazaarvoice services team is looking for candidates experienced with delivering Web technologies in a professional services capacity delivering the scope of work in an allocated number of hours and days. This individual will be responsible for all phases of the clients’ projects including planning, design, implementation, configuration, data transformation, training and transition to other teams. 


## Minimum Qualifications:

- 2+ years working experience with Web 2.0 technologies ((even better if this experience was in an ecommerce environment).  This includes past experience with coding or scripting for websites or web components using HTML, CSS, JavaScript, SQL, XML, etc. using common programming and software development concepts. 
- Strong technical troubleshooting skills using industry-accepted best-practices and tools
- Prior experience in a customer-facing technology role
- High attention to detail
- Excellent written and verbal communication skills
- Bachelor’s Degree or equivalent 


## Preferred Qualifications:

- A high sense of urgency with an understanding around delivering the highest amount of value in the least amount of time
- Demonstrated experience in taking consultative approach to understand client objectives and working with clients to guide them towards an implementation that meets established objectives
- Experience guiding SaaS clients through implementation/onboarding
- Working in an agile environment with an understanding of operating lean
- The ability to manage multiple ongoing projects at a time while maintaining high quality results
- The ability to adapt to a rapidly evolving technology and business environment
- Coding School Certification