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QA Implementation Analyst (temporary contract)

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About Bazaarvoice

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit bazaarvoice.com.

 

Why join Bazaarvoice?

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

 

Commitment to diversity and inclusion

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.


**This will be a 9 month contract initially with possible option to go on a permanent contract.**


**Who We’re Looking For:**

As Implementation QA Analyst for Bazaarvoice you will be part of a team responsible for ensuring the quality of our client’s implementation.  In this role, you will follow testing steps to ensure the initial technical setup of a Bazaarvoice client is sound.


**Responsibilities:**

To be a successful Implementation QA Analyst at Bazaarvoice, your first priority will be our client’s success. We take pride in the excellence we provide to every customer. We multi-task well, communicate directly, and lead by example.  

You will need to understand the inner-workings of the Bazaarvoice products and the nuances that can impact our client’s technical health and overall satisfaction.  You should be able to look at problems at a high level, but must also be very detail-oriented in order to troubleshoot problems in specific detail. 

Last but not least – you’ll be a self-starter who can own, control and prioritize your own work load. Our company moves quickly and so do we. Passion about life and work is important to us, and we want to see it from you when we interact with you!


**Essential skills and experience required for the role:**

·       Experience working with JavaScript, HTML, and CSS

·       Strong analytical and critical thinking skills with the ability to make recommendations based on results of assessments

·       Experience working with business partners to maintain usable data and reports

·       Ability to work under pressure and deliver

·       Exemplary communication skills

·       Proven track record with proactively identifying areas of improvement and effective solutions

·       Passion, energy and a strong, collaborative work ethic

·       Proven ability to ramp-up quickly and be a self-starter

·       Passion for high quality solutions. You care about quality from the start so that our clients don’t have to revisit their code once it’s in production.

·       A true hunger for knowledge and desire to grow as a technologist

·       BA/BBA/BS or equivalent education


**Nice to have:**

·       Experience working in a high volume queue

·       Experience working in the SaaS industry

·       Experience developing and/or executing technical requirements for software development or SAAS implementations

·       Experience writing and/or maintaining documentation

·       Understanding and knowledge of quality assurance processes and methods 

·       Experience providing quality assurance services