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Senior Sales Operations Analyst

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**Why join Bazaarvoice?**

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.


**Our Employee Value Proposition;**

<u><b>BV’s Impact on the Market;</b></u>

We are shaping the way people shop, putting the shopper experience at the heart of everything we do.  We partner with the worlds largest brands and our network’s impact is comparable to Facebook, LinkedIn and Google.  If you shop or research online, it’s very likely that you’ve already interacted with Bazaarvoice. With market leading technology, shopper data that spans over a million shoppers and a billion shopper interactions a month, our future is limitless.


**What this means in Sales;**

In any company, the sales team is in the unique position of being the face of the company. Depending on what you sell, this can be a blessing or a curse. We are blessed here at BV to be the leaders in our industry, selling a product that is pivotal to the success of every one of our customers. Whether we are working with a fortune 500 company or a smaller local business, we can feel confident that our product is going to increase their sales, provide them with a better understanding of their customers and improve the overall shopping experience for anyone on their website.  

<u><b>Professional Learning, Growth and Impact;</b></u>

You can grow your career, your skills and professional experiences by working across a breadth of business initiatives, different global regions and innovative solutions. You have the opportunity to see tangible results from your direct contributions and build your own brand at Bazaarvoice.  With new products and markets on the horizon, there has never been a more exciting time to be at Bazaarvoice.


**What this means in Sales;**

Whether you are just beginning your career in Sales, looking to switch industries or want to represent a product that is truly beneficial to your customers, Bazaarvoice is great place to sell. To quote one of our leaders: “BV is a great place to get your ‘PHD’ in Sales”. We provide thorough, comprehensive training to anyone starting at BV and want our employees to feel prepared to succeed. From the moment you begin your role here, we want you to have visibility into what your next step is and how to get there. The majority of our hiring is done through internal promotions and we couldn’t be more proud of that.   

<u><b>Great People;</b></u>

You will work with and help recruit bright, experienced, passionate and humble colleagues that bring diverse perspectives on a daily basis.  We are open minded, respectful and transparent.


**What this means in Sales;**

The majority of our sales leaders have held multiple roles at BV and have seen success as both individual contributors and leaders. Coaching is something we focus on here constantly. We believe it is the key to both personal and professional growth. Collaboration is key to our culture, giving every member of our team and opportunity to both teach and learn. Our team is encouraged to think outside the box, try new things and work with their colleagues to develop their skill.. If you want to work with fun people who bring knowledge and creativity to their craft, BV is the right place for you.    

<u><b>Culture;</b></u>

You will be part of a vibrant culture where we celebrate, we collaborate and we come together generously to elevate one another & our community. We promote open dialogue at all levels and are generous with our time and ideas.


**What this means in Sales;**

Our people are what make our culture so special. Vince Lombardi once said: “Individual commitment to a group effort- that is what makes a team work”. We truly believe that collaboration is what carries our team forward. Whether it is hiring talented people, closing a deal or refining a process, we have found that working together is always the most effective approach. Yes, we have fun in the office, yes we have a game room, but it’s the people having the fun and rolling the dice that make this place special.


**Commitment to diversity and inclusion**

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.


** **** About Bazaarvoice**

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Bazaarvoice is looking for a Senior Sales Operations Analyst, and who knows, maybe it’s you… Do you love digging into data? Do you consider spreadsheets some of your closest personal friends? If these questions are hitting close to home, and you live to surface relevant, actionable insights to a world class sales team, this position could be the perfect match for you.

In this role you will have the opportunity to optimize sales processes and manage reporting on a wide range of data and metrics. You will be a key part of our Sales Operations team impacting the success of our Global Revenue Organization. We are seeking a highly motivated professional with experience analyzing operational metrics, KPIs, and data in general to guide sales leaders though the use of tools and technology, not gut feelings and high hopes. In this position you will be a trusted business partner collaborating with colleagues throughout Sales & Sales Operations, Client Success, Marketing, Finance, and just about every other team we have here at Bazaarvoice.

If you’re looking for an amazing place to advance your career, and the following list of criteria basically match your background and experience, please apply. We’d love to hear from you!


## Responsibilities & Attributes:

- You thrive in problem solving. You have the insight to identify problems, address a problem, and collaboratively develop a solution
- Extensive experience in sales performance reporting, analytics, KPI and dashboard development. You really want to build measurement and tracking tools to put data at the center of decision making. You like data. You like data a lot.
- You love Excel and analytics. You can do complex analyses to identify trends and make insightful business recommendations
- Extensive experience with mapping processes, detailing requirements, and managing change to business process across people, process and technology
- Provide support to market assessment and strategic planning initiatives
- Ability to analyze data and present it in an understandable way to senior sales leadership
- Ability to lead projects and assist in the prioritization of requests and assignments
- Work across a global organization to ensure consistent reporting and operations across the organization
- Create value-add reporting and dashboards that facilitate business decisions throughout the organization and provides clarity on performance from a rep level and all the way up the organization
- Perform regular ad hoc analysis for various departments throughout the organization
- You can work on your own to solve a problem, but also can collaborate with others and value their perspectives as other perspectives lead to better solutions
- Discern the most efficient way to build/update/manipulate data-sets that source accurate and timely reporting
- Respond to requests from Sales management to build additional reporting capabilities


## Qualifications & Attributes:

- Proactive, entrepreneurial, go-getter spirit
- Self-starter, able to succeed in a fast-paced work environment with a natural ownership mentality
- 5+ years of work experience, preferably in Sales Operations, Sales Analytics, Finance, or Operations
- High-level attention to detail and accuracy
- Top notch communication, extremely organized, exemplary time management skills
- Experience working with and across multiple teams
- Experience in data visualizations and building scalable reporting tools.
- Ability to analyze data and make recommendations.
- Flexible; ability to adapt to changing priorities and operate with a sense of urgency
- Ability to juggle multiple priorities at the same time
- Demonstrated understanding of good data integrity
- Energized by a fast-paced, collaborative environment
- Clear, strategic thinker with vision, with the ability to execute on priorities
- Proficient with MS Office (Word, Excel, PowerPoint, Outlook)
- Strong Salesforce skills
- Experience with Tableau preferred