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Sales & Marketing Operations Specialist

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**Why join Bazaarvoice?**

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.


**Our Employee Value Proposition;**

<u><b>BV’s Impact on the Market;</b></u>

We are shaping the way people shop, putting the shopper experience at the heart of everything we do.  We partner with the worlds largest brands and our network’s impact is comparable to Facebook, LinkedIn and Google.  If you shop or research online, it’s very likely that you’ve already interacted with Bazaarvoice. With market leading technology, shopper data that spans over a million shoppers and a billion shopper interactions a month, our future is limitless.


**What this means in Sales;**

In any company, the sales team is in the unique position of being the face of the company. Depending on what you sell, this can be a blessing or a curse. We are blessed here at BV to be the leaders in our industry, selling a product that is pivotal to the success of every one of our customers. Whether we are working with a fortune 500 company or a smaller local business, we can feel confident that our product is going to increase their sales, provide them with a better understanding of their customers and improve the overall shopping experience for anyone on their website.  

<u><b>Professional Learning, Growth and Impact;</b></u>

You can grow your career, your skills and professional experiences by working across a breadth of business initiatives, different global regions and innovative solutions. You have the opportunity to see tangible results from your direct contributions and build your own brand at Bazaarvoice.  With new products and markets on the horizon, there has never been a more exciting time to be at Bazaarvoice.


**What this means in Sales;**

Whether you are just beginning your career in Sales, looking to switch industries or want to represent a product that is truly beneficial to your customers, Bazaarvoice is great place to sell. To quote one of our leaders: “BV is a great place to get your ‘PHD’ in Sales”. We provide thorough, comprehensive training to anyone starting at BV and want our employees to feel prepared to succeed. From the moment you begin your role here, we want you to have visibility into what your next step is and how to get there. The majority of our hiring is done through internal promotions and we couldn’t be more proud of that.   

<u><b>Great People;</b></u>

You will work with and help recruit bright, experienced, passionate and humble colleagues that bring diverse perspectives on a daily basis.  We are open minded, respectful and transparent.


**What this means in Sales;**

The majority of our sales leaders have held multiple roles at BV and have seen success as both individual contributors and leaders. Coaching is something we focus on here constantly. We believe it is the key to both personal and professional growth. Collaboration is key to our culture, giving every member of our team and opportunity to both teach and learn. Our team is encouraged to think outside the box, try new things and work with their colleagues to develop their skill.. If you want to work with fun people who bring knowledge and creativity to their craft, BV is the right place for you.    

<u><b>Culture;</b></u>

You will be part of a vibrant culture where we celebrate, we collaborate and we come together generously to elevate one another & our community. We promote open dialogue at all levels and are generous with our time and ideas.


**What this means in Sales;**

Our people are what make our culture so special. Vince Lombardi once said: “Individual commitment to a group effort- that is what makes a team work”. We truly believe that collaboration is what carries our team forward. Whether it is hiring talented people, closing a deal or refining a process, we have found that working together is always the most effective approach. Yes, we have fun in the office, yes we have a game room, but it’s the people having the fun and rolling the dice that make this place special.


**Commitment to diversity and inclusion**

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.


** **** About Bazaarvoice**

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.


**Job Overview: **

 

The Sales & Marketing Operations Specialist will play a key role in sales and marketing operations in EMEA so that it attains world-class performance. This will include the development of analytics & reporting to provide insights and trends that will inform data-driven sales & marketing and lead to outstanding performance. He/she will also use those insights to help managers in the EMEA business make informed decisions about our marketing & business strategies.

 

This position reports to the Senior Director of EMEA Operations & Strategy. The successful candidate will work with the Sales & Marketing Operations teams in EMEA and North America and will be a curious, self-disciplined professional, with an eye for the bigger picture allied to excellent attention to detail. He/she will be comfortable working in a dynamic environment, be remorseless in drilling down to establish root causes and be able to balance and prioritize multiple tasks & projects.


**Core Responsibilities:**

·       **Insights & Analytics:** Perform analysis of key trends in the business and extract insights from data to help our Sales & Marketing teams make the best decisions about programmes and investments

·       **Return on Investment:** Execution of robust return on investment analyses on past performance, which in turn can be used to inform future investment decisions

·       **Operations Project Work** : Participate in cross functional projects to support growing/changing business needs

·       **Reporting:** Creation & updating of reports and dashboards used across the all members of the Marketing and Sales teams. Track and report the marketing funnel including volume, value, velocity, stage conversion & win rates.

·       **Tools & Technology:** Be a resident expert on our reporting and process as it relates to our marketing & sales tools, technologies, and analytics capabilities - making recommendations, and training users of all levels as needed.


** **

 Below is an overview of the things we are going to be looking for when we are assessing profiles for this role;


**Must have:**

     Excellent understanding and experience of reporting and analysis using Salesforce.com and a marketing automation tool (whether Marketo, Eloqua, Pardot or similar)

     Excellent working knowledge of Marketing and Sales Operations, especially in the area of performance measurement, probably gained from at least 3 years’ experience in marketing and/or sales operations

     An understanding of return on investment analysis and its value in analysing the past and planning for the future

     Very good working knowledge of Microsoft Excel


**Should have:**

     Bachelor’s degree or equivalent

     Excellent oral and written communication skills, including the ability to communicate with clarity & simplicity to team members of all levels

     Experience training audiences of varying technical backgrounds

     Strong interpersonal skills

     Initiative to take on tasks and drive work items under limited direction


**Nice to have:**

     Experience of working in a SaaS organisation

     Experience of working with multi-touch attribution

     Marketo and Salesforce.com certification

     Experience using business intelligence tools (such as Tableau)

     Experience with Gainsight and SQL (or similar database query tools)

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