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Sales & Marketing Operations Analyst

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**Why join Bazaarvoice?**

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.


**Our Employee Value Proposition;**


**<u>BV’s Impact on the Market;</u>**

We are shaping the way people shop, putting the shopper experience at the heart of everything we do.  We partner with the worlds largest brands and our network’s impact is comparable to Facebook, LinkedIn and Google.  If you shop or research online, it’s very likely that you’ve already interacted with Bazaarvoice. With market leading technology, shopper data that spans over a million shoppers and a billion shopper interactions a month, our future is limitless.


**What this means in Marketing;**

At Bazaarvoice, we put the shopper first. That means that whether you’re a brand or retail client, we think holistically about the experiences of those who buy your products or purchase on your site. With a shopping network that is unparalleled in terms of size and scope, we are uniquely positioned to help shoppers find highly rated products (wherever they shop), have their questions answered, and their voice heard. With 13 years of industry expertise, we partner with clients to drive ratings and reviews program success.


**<u>Professional Learning, Growth and Impact;</u>**

You can grow your career, your skills and professional experiences by working across a breadth of business initiatives, different global regions and innovative solutions. You have the opportunity to see tangible results from your direct contributions and build your own brand at Bazaarvoice.  With new products and markets on the horizon, there has never been a more exciting time to be at Bazaarvoice.


**What this means in Marketing;**

The Bazaarvoice marketing team is comprised of highly-skilled experts who are the owners of their portion of the business. By selecting a career at Bazaarvoice, you’ll be given strategic guidance from leadership but also the autonomy to learn and grow in your role. With the changing face of retail, this is not an organization for those looking to have the ‘marketing playbook’ spelled out for them. If you’re interested in trying new marketing tactics and learning alongside passionate teammates, Bazaarvoice is for you.


**<u>Great People;</u>**

You will work with and help recruit bright, experienced, passionate and humble colleagues that bring diverse perspectives on a daily basis.  We are open minded, respectful and transparent.


**What this means in Marketing;**

Marketing BVers represent both a diversity of background, thought, and interest but also a harmony of values. Whether on your team, or elsewhere throughout the organization, you will find passionate individuals who will become your friends both in the office and outside of the workplace. They genuinely enjoy spending time together and collaborating on work tasks. People have time for each other, there is never a task too great or too small.


**<u>Culture;</u>**

You will be part of a vibrant culture where we celebrate, we collaborate and we come together generously to elevate one another & our community. We promote open dialogue at all levels and are generous with our time and ideas.


**What this means in Marketing;**

The marketing team at Bazaarvoice is a transparent, flat organization where employees interact with their peers all the way up to the executive staff. The best ideas are celebrated, whether they come from a senior leader or a new team member. If you have a great idea and can back it up with data, the company will listen. Because of this, we look to hear one another’s opinions frequently and collaborate in cross-functional capacities.


**Commitment to diversity and inclusion**

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.


**Job Overview**

The Sales & Marketing Operations Analyst will play a key role in developing the capability of sales and marketing operations in EMEA so that it attains world-class performance. This will include the development of analytics & reporting to provide insights and trends that will inform data-driven sales & marketing and lead to outstanding performance. He/she will also use those insights to help the leaders of the EMEA business make informed decisions about our marketing & business strategies.

 

This position reports to the Senior Director of EMEA Operations & Strategy. The successful candidate will work with the Sales & Marketing Operations teams in EMEA and North America and will be a curious, self-disciplined professional, with a strategic outlook allied to excellent attention to detail. He/she will be comfortable working in a dynamic environment, be remorseless in drilling down to establish root causes and be able to balance and prioritize the needs of multiple stakeholders.


**Core Responsibilities:**

·       **Insights & Analytics:** Perform analysis of key business/marketing trends and extract insights from data to help our Marketing teams make the best decisions about programmes and investments

·       **Return on Investment:** Creation and ownership of robust return on investment analyses on past performance, which in turn can be used to inform future investment decisions

·       **Operations Project Work** : Participate in (and in some cases lead) cross functional projects to support growing/changing business needs

·       **Reporting:** Creation & updating of reports and dashboards used across the all members of the Marketing and Sales teams. Track and report the entire marketing funnel including volume, value, velocity, stage conversion & win rates.

·       **Tools & Technology:** Be the resident expert on our reporting and process as it relates to our marketing & sales tools, technologies, and analytics capabilities - making recommendations, and training users of all levels as needed.


** **

 Below is an overview of the things we are going to be looking for when we are assessing profiles for this role;


**Must have:**

     Excellent understanding and experience of reporting and analysis using Marketo and Salesforce.com

     Excellent working knowledge of Marketing and Sales Operations, especially in the area of performance measurement, probably gained from at least 3 years’ experience in marketing and/or sales operations

     Very good understanding of return on investment analysis and its value in analysing the past and planning for the future

     Very good working knowledge of Microsoft Excel


**Should have:**

     Bachelor’s degree or equivalent

     Excellent oral and written communication skills, including the ability to communicate with clarity & simplicity to team members of all levels

     Experience training audiences of varying technical backgrounds

     Strong interpersonal and organizational skills

     Initiative to take on tasks and drive projects under limited direction

     Experience working directly with end users as well as VP-level business sponsors


**Nice to have:**

     Experience of working in a SaaS organisation.

     Experience of working with multi-touch attribution

     Marketo and Salesforce.com certification

     Experience using business intelligence tools (such as Tableau)

     Experience with Gainsight and SQL (or similar database query tools)