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Helpdesk Specialist

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About Bazaarvoice

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit bazaarvoice.com.

 

Why join Bazaarvoice?

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

 

Commitment to diversity and inclusion

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.


**Who We’re Looking For:**

Like technology? Like helping people? Love troubleshooting problems? Do you just love to fix computers?

Have you built them for your home or for your friends, are you the go-to person when your family has a computer question, are you constantly reading about the newest technologies and chomping at the bit to start working with the latest and greatest hardware and software?  Bazaarvoice Business Technology (IT department) is looking to add a team member to their world-class End User Services team, and we want someone that loves to fix IT issues and loves to work with the end user!  Customer service skills rank as highly as technical skills do on our team – our customers think we rock!


## What we are looking for:

- Ability to troubleshoot and repair IT issues affecting end user experience – “from the desk to the wall”
- Image, distribute, and reload PC/Mac systems
- Setup & support PC & Mac hardware, Software, Printers, & Video Conference Units
- Work with Dell and Apple technical support for repairs and troubleshooting
- Familiarity with basic IT concepts and systems like Active Directory, Okta, Office 365, Networking, and video conferencing
- Collaborate with the End User Services team, and the broader IT team for escalations
- Familiarity with ticketing systems to manage workload
- Ability to follow detailed processes, and updating or creating processes as needed
- Manage user accounts, groups, mailboxes, internal application permissions and authentication
- Technical strengths, Team Player, Organized, Fixing problems to prevent reoccurrence


## Essential skills and experience required for the role:

- 1-2 years prior helpdesk experience
- Experience in PC & Mac support required


## Nice to Have:

- IT Certifications (Microsoft, Okta, Meraki)