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UX Intern

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About Bazaarvoice

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit bazaarvoice.com.

 

Why join Bazaarvoice?

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

 

Commitment to diversity and inclusion

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Duration 6 months, possibly renewable.

 

As our User Experience Research Intern, you will be part of a small, but growing UX & Research team that will report to the Sr. UX Director and provide support for the Lead UX Researcher. The right candidate will be a champion for our users by bringing their perspective to the table through sound research and solid knowledge of user-centered design practices. This role will require practical execution of research in a support role. Success will be measured by advocating for users and ensuring that user needs are at the forefront of discussions and decisions made for our products and services.

 

Our research needs are broad, from ethnography and market research to experimentation, from formative to evaluative, and may involve both quantitative and qualitative research. We are looking for individuals with strong skills in qualitative and mixed methods, product-focused studies, usability evaluation, contextual inquiry, surveys, interviews and card sorts, as well as working and negotiating with outside vendors when necessary.

 

The right candidate will be an excellent communicator, both a tactical and strategic thinker, informed about UI design and the user-centered design process, experienced with social platforms, comfortable in a fast-moving organization, passionate about collaboration, and focused on bringing the best digital and service experiences to our clients and consumers, globally.


## Responsibilities:

- Work closely with product and development teams to identify research topics
- Work with UX Designers & UX Researchers on the team to develop studies that address both user behavior and attitudes
- Generate insights that both fuel ideation and evaluate designs
- Assist with conducting research using a wide variety of methods, and help to interpret analysis through the lens of UX, HCI, and social science
- Conduct heuristic evaluations of products, services and processes
- Collaborate closely with UX Designers, Product Managers and other researchers
- Work cross-functionally with design, product management, content strategy, engineering and marketing
- Partner with engineers, analysts, and other R&D roles to create and share research
- Communicate results and illustrate suggestions in compelling and creative ways 


## Qualifications:

-  Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field
- Passionate about and experience with executing hands-on, primary research
- 1+ year of experience in applied product research highly desired
- Experience with survey research (questionnaire design, sampling, analysis)
- Experience conducting cross-cultural research
- Experience with user research related to accessibility preferred
- Ability to ask, as well as answer, meaningful and impactful questions
- Ability to clearly communicate complex, research-informed data analytics to a lay audience
- Information Architecture background a plus