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Senior UX Researcher

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About Bazaarvoice

 

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit bazaarvoice.com.

 

Why join Bazaarvoice?

 

- We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.

- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.

- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.

- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

 

Commitment to diversity and inclusion

 

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As our Senior UX Researcher, you will be part of a small, but growing UX Design & UX Research team that will report to the Senior UX Director and will be guided day-to-day by the UX Research Lead.

The right candidate will be a champion for our users by bringing their perspective to the table through sound research and solid knowledge of user-centered design practices.

This role will require practical execution of research in both primary and support roles. Success will be measured by advocating for users and ensuring that user needs are at the forefront of discussions and decisions made for our products and services. 

Our research needs are broad, from understanding the client and consumer perspective through contextual inquiry and journey mapping to validating UX Design concepts through card sorting and usability testing.  We are looking for individuals with strong skills in qualitative and quantitative research, as well as strong skills in presenting findings to internal and client teams.

The right candidate will be an excellent communicator, both a tactical and strategic thinker, informed about UI design and the user-centered design process, experienced with social platforms, comfortable in a fast-moving organization, passionate about collaboration, and focused on bringing the best digital and service experiences to our clients and consumers, globally.  

Responsibilities:

·         Work closely with Product and Engineering teams to understand business epics that need validation through research

·         Generate insights that both drive ideation and influence design solutions

·         Conduct research using a wide variety of methods, and interpret analysis through the lens of Product and UX Design

·         Conduct heuristic evaluations of products, services and processes

·         Work cross-functionally with UX Design, Product Management, Content Strategy, Engineering, Sales and Marketing

·         Communicate results and illustrate suggestions in compelling and creative ways

Essential Criteria:

·         Degree in human-computer interaction, anthropology, market research, information science, or a related field

·         7+ years of experience in applied product research

·         Experience with survey creation and dissemination using Qualtrics

·         Experience facilitating contextual inquiry, journey mapping and usability testing sessions

·         Experience conducting end-user research

·         Experience with principles of Accessibility

·         Ability to clearly communicate complex, research-informed data analytics to a lay audience

Desired Criteria

·         Information Architecture and Interaction Design background