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Product Support Specialist

$55k – $65k • 0.0% – 0.01%
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Join Base and help us shape the future of business computing! We’re seeking a Product Support Specialist in our San Francisco office. You will be the first point of contact for our users and will help serve as the voice of the company. You will assist current and potential Base users to understand the product, its features and how it can best be used to grow their business. Work side-by-side with our Engineering team and watch as your ideas and suggestions turn into reality.

YOUR RESPONSIBILITIES AS A PRODUCT SUPPORT SPECIALIST WILL INCLUDE:

Work with users to identify, troubleshoot and resolve issues as well as collect feedback that will help improve Base.

Provide product demonstrations and webinars for prospective and current users to help them understand how to get the most out of Base.

Manage and resolve support requests over the phone, live chat or email.

Update or create support articles and blog posts for new features.

Identify improvements to the system and communicate them to the Product team.

Provide a positive, personalized experience to each customer who reaches out to us. We’re not robots, we want each customer to know how important they are and that their problems matter to the people helping them out.

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