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Personalized Checklists for Every Patient

Director of Customer Success

$50k – $120k • 0.01% – 0.5%
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About Avhana

Avhana is a small and growing team solving some big problems. Busy clinicians currently spend the time they don't have digging through patients' electronic medical records trying to separate the signal from the noise. In aviation, well-thought-out digital checklists guide everything including pre-flight checks, mid-flight emergencies, and even post-flight maintenance, to ensure passenger safety. Healthcare, in contrast, lacks a clinician-friendly system of checklists to help provide the best possible care. For a deeper dive, check out "The Checklist" in The New Yorker at newyorker.com/magazine/2007/12/10/the-checklist.

At Avhana, we deliver interventions within the EHR that enable providers to make better treatment decisions. Our software distills relevant medical guidelines into actionable steps. And by raising the standard of care, our checklists also improve quality metrics that determine billions of dollars in insurance reimbursements every year.

PURPOSE (why this job exists):

Reporting to the customer success lead, this position is responsible for leading client expansion at enterprise sites.


Lead implementation and go-lives

Lead coaching and training of clients

Client Analytics

Customer Care (Help Desk, Tier 1 and 2 issue resolution)


4-year degree preferred (BA, BS)

Health IT experience required

Involved in an implementation of a Health IT product at a large healthcare institution (250+ providers).

PHYSICAL REQUIREMENTS (any specific physical attributes or limiting factors to be accounted for):

Work is performed in a normal office setting with minimal exposure to health or safety hazards; substantial time is spent working on a computer

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