Process Automation for Digital Manfacturing
Product/Customer Success Partner$35k – $55k • 0.01% – 0.05%
We're looking for a hybrid of support and project implementations partner to join our team. The role entails taking full charge of several clients adoption of our tool (training, managing customization development cycle, understanding challenges and addressing them). You are in full charge of the delivery to timeline, and will do whatever it takes to make that happen.
You are also responsible for the customer as they mature on the platform. That means answering bug tickets, regular check-ins, continued training and upselling to new modules.
Here's a list of tasks you can expect:
- onboarding new customers
- training new users
- capturing feedback and all requirements, and preparing resulting developement tickets
- prioritizing development work
- updating clients on status
- providing feedback from customers back to development team
- designing new features to address feedback
- advising/consulting customers on new requirements/additional modules
The perfect job for a career in project management for those with proven success at interacting with customers. You will have interests that stretch from design to user experience, but most of all delighting customers. If you have a litte sales in you, it won't go amiss as you can help upsell those customers you're already working with.
It's a role you can grow with - for example if you're interested in scrum management, you could take more charge of chaperoning the development team through its sprints, down to scrum master.
Beyond your skill and approachable attitude, you are detail oriented, self-motivated and very organized (you don't loose track of tasks). Timelines are important so you're proud of having overcome hurdles in the past to meet (business or personal) objectives on time. Most important of all is that the client trusts you, so honesty and a straightforward attitude will be key.
Authentise at a glance
Authentise focuses on Manufacturing, Industrial, Industrial Automation, and 3D Printing. Their company has offices in Philadelphia and Zaporizhzhya. They have a small team that's between 11-50 employees.