AI for Customer Experience. Make Agents More Productive, and Delight Customers
Chief Operating Officer$120k – $200k • 1.0% – 2.0%
Augment, a pioneer in conversational AI technology, has created a platform that provides next generation CRM capabilities. CRM tools today show touchpoint and demographic information on customers, but the interactions themselves are still a black box which is why organizations struggle to deliver on key metrics like sales and customer satisfaction. Augment's conversational AI tools allow these organizations to see into their customer interactions, identify best practices from top employees and then disseminate these insights to every other customer facing employee to drive better customer outcomes in future interactions. Whether it be helping sales teams convert more customers, empowering support representatives to deliver customer happiness, or enabling marketing teams to get better open rates on email campaigns, Augment is bringing Fortune 500 brands to the forefront of the digital first customer experience.
Over the past year, our product team has developed a unique way of using AI to optimize brand-to-consumer outcomes and has recently signed on a number of Fortune 500 accounts. With demonstrated product/market fit, we now need to ramp up across a broad range of business operations including marketing, sales, recruiting and other key functions to support our world class product and engineering team. As a member of the executive team, you will work alongside the company CEO and CTO to assist in the following:
**Work as CEO’s counterpart for day to day operations overseeing each functional role of the organization
**Act as a player-coach by providing executive level coverage on current gaps in the organization while helping to build leadership across each department
**Define executive roles for each function of organization and lead recruiting efforts for key roles
**Help define a business model for direct to brand accounts and channel partners
**Prioritize and manage marketing efforts
**Oversee sales operations and implement best practices for sales hygiene
**Assist CEO in fundraising activities
**Manage company P&L
This role requires a seasoned executive who has a track record of success in startup environments. It is critical to have stage relevant experience and be able to work hands on where needed. The ideal candidate has:
**Led sales or operations at an enterprise SaaS startup from early stage through growth
**Hands on experience operating at $1M ARR and continuing through growth
**Operational experience setting up sales processes for immediate and future growth needs
**A blend of sales, marketing, HR, legal and finance skills
**Experience using OKRs to align business functions both top down and bottom up
**Proven ability to hire, retain and lead top talent in a hyper-competitive market
**Experience trying and applying different monetization models, and choosing the best ones to achieve long term goals
Employee wellness and wellbeing
Team members are provided with a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
401k and comprehensive benefits plan.
HSA savings options and a 401k program help employees plan for the future.
We offer an unlimited vacation policy keeps everyone fresh
We also like to have fun, and gather as a team for weekly lunches [on the company dime]. We also get together occasionally for video game nights, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.
Augment CXM at a glance
Augment CXM focuses on Machine Learning, Artificial Intelligence, Customer Service, and Customer Experience. Their company has offices in San Francisco. They have a small team that's between 11-50 employees. To date, Augment CXM has raised $5M of funding; their latest round was closed on August 2017.
You can view their website at http://www.augmentcxm.com