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AI for Customer Experience. Make Agents More Productive, and Delight Customers

Senior Software Engineer - Back End

$120k – $160k • 0.25% – 0.5%
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Augment has an opportunity for an entrepreneurial-minded technologist to play a key role in our Engineering team.

Our best-of-breed support and sales augmentation tools are deployed in marquee brands like Samsung and Dyson with many more awaiting implementation. Our products use the latest techniques in machine learning and natural language processing, so we feel this role is critical to bring a new level of customer experience to the market through an incredible front-end implementation.

With team members from Carnegie Mellon, Cal, YCombinator, and Salesforce, and a large round of funding at our disposal, our company is poised to take over an emerging market with this new member of the product team.

Responsibilities:
**Lead in the design and implementation of our flagship product
**Prototype and iterate new feature sets infused with the latest AI technologies
**Help define technology best-practices and research future platform iteration
**Help mentor and grow our current and future product team
**Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers

Requirements:
**Experience leading, or playing a critical role in back end development for 5+ years, ideally in startup/SaaS environments
**Proficiency in leading back end technologies like Python, NodeJS, PostgreSQL, Redis
**Working knowledge in design patterns like SOA and microservices ideal
**Experience with standard practices like TDD, Scrum/Agile a plus
**Experience mentoring other talented engineers
**Bachelor in Computer Science or similar experience

Perks:
Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh. We also like to have fun, and gather as a team for weekly lunches [on the company dime]. We also get together occasionally for video game nights, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.
Location
San Francisco
Job type
Full-time
Visa sponsorship
Available
Experience
5+ years
Hiring contact

Phil Salesses

Avatar for Phil Salesses

Employee wellness and wellbeing

Team members are provided with a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.

401k and comprehensive benefits plan.

HSA savings options and a 401k program help employees plan for the future.

Vacation time

We offer an unlimited vacation policy keeps everyone fresh

Team events

We also like to have fun, and gather as a team for weekly lunches [on the company dime]. We also get together occasionally for video game nights, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.

Augment CXM at a glance

AI for Customer Experience. Make Agents More Productive, and Delight Customers

Augment CXM focuses on Machine Learning, Artificial Intelligence, Customer Service, and Customer Experience. Their company has offices in San Francisco. They have a small team that's between 11-50 employees. To date, Augment CXM has raised $5M of funding; their latest round was closed on August 2017.

You can view their website at http://www.augmentcxm.com

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