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A venture fund that founds and funds companies.

Vice President, Member Experience

$130k – $210k AngelList Est.
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At Terminal, we build skilled remote engineering teams for the top companies in tech. More than just recruiting, Terminal takes care of everything remote teams need to thrive – from little things like managing office logistics to big things like benefits, legal, and community. We identify emerging tech hubs around the globe, and connect the top engineers with the most compelling companies. We exist because we just don't believe that geographical barriers should get in the way of putting the best people at the best companies and helping them thrive. Backed by top venture firms, Terminal is headquartered in San Francisco, with offices in Kitchener-Waterloo, Montreal, Vancouver, Toronto, Guadalajara and rapidly expanding into new geographies.

Terminal is seeking a leader for our newly developed Member experience team. We are seeking someone who is creative, a strong leader and passionate about the future of work. This role will have a critical role in bringing Terminal’s long term vision to fruition. We have over 250 engineers across Canada and Mexico and looking to continue that growth. However, that growth can only happen if we live our values and deliver on our brand promise to give our members engagement in a strong technical community and in depth learning environment.
We are seeking a player/coach that can see the long term vision and understand how to build a foundation that will help us get there faster. This role will oversee our Member Experience Partners, Learning & Development team as well as Community.

This person can be based at one of our Terminal sites or remotely for the right candidate. This role will report to the Chief People Officer.


What You'll Do:
* Confidant and partner to the Chief People Officer to identify opportunities to drive the success of the business through the member experience
* Work across the business to deliver a strong plan for member retention & engagement
* Develop a strategy for value-added services in the form of training for our clients
* Manage the Member Experience Partners to ensure support and relevant coaching is being delivered to our Members
* Think outside the box and come up with unique talent strategies that can work in a distributed/remote environment
* Accountable for all programs developed inside the ME team including but limited to Onboarding, Loyalty Program, Mentor Programs & Learning Initiatives.
* Manage internal community initiatives
* Partner with Marketing on external community events
* Develop and manage ROI measurement of each key initiative

Who You Are:
* 10+ years of experience in Customer Success, Talent Management, Learning & Development, Community or related functions
* 5+ years as a leader of teams and ideally as a manager of managers
* Bachelor's Degree or equivalent
* Ability to understand a technical environment and the needs of the end user
* A builder at heart.
* Someone who can see potential and understand how to take something from idea to fruitionAble to package and present complex analyses and recommendations clearly
* Ability to travel approximately 20% of time
* Outstanding interpersonal, executive presence, and coaching skills
* Excellent verbal and written communication skills

At Terminal, we are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We promise a response to every application.

Terminal is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

We thank all applicants for their interest.

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