Avatar for Atomic

A venture fund that founds and funds companies.

IT Support Specialist

Apply now
At Terminal, we build skilled remote engineering teams for the top companies in tech. More than just recruiting, Terminal takes care of everything remote teams need to thrive – from little things like managing office logistics to big things like benefits, legal, and community. We identify emerging tech hubs around the globe and connect the top engineers with the most compelling companies. We exist because we just don't believe that geographical barriers should get in the way of putting the best people at the best companies and helping them thrive. Backed by top venture firms like KPCB, Craft, Thiel Capital and more, Terminal is headquartered in San Francisco, with offices in Kitchener-Waterloo, Montreal, Vancouver, Toronto, Guadalajara and rapidly expanding into new geographies.

Terminal is looking for a full-time IT Support Specialist to support the rapid growth of our Vancouver office. This role will report directly to our Senior IT Administrator. We are expanding quickly and need a dynamic individual with a problem-solving mindset to own all aspects of IT Support for the office.


What you'll do:
* Support and maintain current conference room AV Systems (Zoom Rooms running on macOS and iOS)
* Monitor and troubleshoot all network equipment (Unifi and Cisco).
* Manage user accounts in Terminal’s SAAS applications (G-Suite, Office 365, etc.)
* Purchase and configure equipment for new employees. Experience partitioning and installing multiple operating systems (macOS, Linux, Windows) a plus
* Responding to help requests from staff members or clients
* Installing and configuring new systems and hardware
* Running reports on systems and hardware status
* Replacing malfunctioning or damaged hardware
* Collaborate with Senior IT Admin on major projects and upgrades
* Participate with core help desk functions like employee on-boarding\off-boarding, hardware configuration, deployment, documentation and inventory management
* JAMF experience is a plus, as Terminal operates in a heavy Mac environment (95%).

Who you are:
* 2+ years experience in IT support and network troubleshooting
* Experience in JAMF and core help desk functions
* Self-motivated with powerful problem solving skills
* Proven track record in providing high-quality service to a wide range of stakeholders
* Experience with scripting and automation is a plus (Bash, JavaScript, etc.)
* Experience with macOS in a corporate setting
* Collaborative mindset - at Terminal we solve problems together and collaborate to get the best outcomes for our candidates and clients
* Resourceful - You adapt to changing priorities and are proactive in identifying, defining, and solving problems
* Interest in Terminal’s mission - matching opportunity with the global talent

Benefits and perks:
* The opportunity for growth in a mission-driven, fast-paced, and well-funded startup
* Medical, dental, and vision coverage for you and your dependents
* Life and disability insurance
* RRSP plan and meaningful equity
* Commuter benefits and catered lunch
* Open vacation policy and flexible schedule
* Team outings and happy hours
* Company off-sites and much more!

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Terminal is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

We thank all applicants for their interest.