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Property Claims Specialist

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Homebound is aiming to rebuild the 8,000 homes lost in the recent California fires. We offer a complete solution for homeowners, helping with insurance claims and matching them with licensed, vetted contractors from out-of-region that can rebuild their home at below-market cost on expedited timelines. All with no sacrifice on quality. Our concierge service provides 1-to-1 personalized homeowner support throughout the entire process. Our team is dedicated to providing efficiency, service, and a feeling of home to everyone we work with.

Homebound Construction has an immediate opening for a Property Claims Specialist within the legal department, handling homeowners claims in our Santa Rosa, CA, or San Francisco, CA location. The Property Claims Specialist is responsible for handling homeowner’s replacement cost and rebuild estimates, to negotiate a successful result with insurance company, so that the home may be rebuilt as quickly as possible.


What You'll Do:
* Prepares submittal packages for property replacement estimates according to standardized formats, and provides these to insurance claim representatives, relative to homeowner’s property lost in disaster.
* Verifies/analyzes applicable coverage for the reported loss.
* Reviews each property loss by gathering information, conducting interviews, conducting website research as needed; reviewing and analyzing reports and related bills.
* Utilizes streamlined tools to create claims submittal packages.
* Creates standard practices and procedures in developing claims submittal packages.
* Develops persuasive arguments to advocate and negotiate settlements with all stakeholders.
* Drafts correspondence, including but not limited to, individual and form letters to insurance companies as required for clients and for process.
* Coordinates submittal packages and forms with the estimating personnel on the construction operations team.
* Develops clear understanding of claims submittal and payment processes for each insurer.
* Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
* Performs other duties as assigned.

What You Have:
* Technical Knowledge: General to advanced knowledge of construction estimating and/or property claims.
* Good working knowledge of PC software, including MS or Google word processing and spreadsheets.
* Estimate Negotiating: Excellent negotiation skills; strong understanding of construction costs and insurance provisions; ability to reconcile insurance provided estimates, like Xactimate and others, with market rate construction costs
* Communication Skills: Ability to convey ideas clearly and concisely in both written and verbal communications. Excellent inter-personal skills with an ability to move effectively within and across many organizational boundaries, interfacing with various internal departments and external partners and vendors
* Policy: General understanding of homeowner property insurance coverage and insurance policy analysis skills; ability to advocate for and defend standard construction estimating conventions; driven to help the maximum number of homeowners be successful in rebuilding their home and restoring their community

What We Offer:
* Competitive Market Salary
* Comprehensive health plans (medical (including HSA/FSA, dental, vision, 401K)
* Flexible Vacation Policy
* Enhanced Paternity/Maternity Programs
* Great office location in Downtown Santa Rosa, CA

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods of time per day; use hands repetitively for computer work; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to lift up to 10 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to a heated and/or air conditioned office environment with adequate ventilation. The noise level in the primary work environment is usually moderate, and typical of noises occurring in an office setting.