Customer Success Manager

Published: 3 weeks ago
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Athelas

Digital tools made for modern healthcare organizations

Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Relocation

Allowed

The Role

At Athelas we're bringing simple, life-changing health care products to people around the globe.

The future of healthcare is at the home - we are a team of technologists building the next generation of medical products at the intersection of hardware and software. We won’t stop until we’ve brought the world class tools of a hospital to your home. We develop hardware & software and diagnostics to improve the lives of chronic care patients (cancer, hypertension, schizophrenia, bipolar disorder).

In the US, 80% of healthcare spend occurs in 20% of patients. We aim to drastically reduce this cost through modern software, hardware, and preventative care services. Its core device (FDA Class 2 cleared) uses machine-learning trained on cell classification to allow chronic patients to monitor their white blood count at home. Its core software product is a platform to help doctors monitor vitals, trends, etc. of such patients, so that physicians and patients can stay aligned without direct interaction.

We've has raised over $90 million from top tier investors such as General Catalyst, Sequoia Capital, Y Combinator, and Initialized.

What You’ll Do

  • Manage the on-boarding & implementation process of Athelas RPM tools into new medical practices
  • Coordinate externally with doctors, clinics, and hospitals
  • Utilize data tools to extract, format, and integrate patient data into the Athelas patient management platform
  • Partner with the strategy and sales departments to build out and continuously improve the patient, clinic, and doctor implementation processes
  • Maintain relationships with current customer base
  • Identify customer needs and expand Athleas services within each account
  • Based in one of our offices (Lehi, UT / Mountain View, CA)

What You Have

  • At least one year of experience in onboarding, implementation, customer success or account management at a SaaS company
  • Excellent verbal and written communication skills
  • The ability to explain complex issues in simple terms and adapt your tone for different users
  • Self starter with high attention to detail
  • Experience navigating complex customer environments
  • Can sort through large volumes of data and drive insights and results
  • Experience using Microsoft Excel
  • Ability to contribute to the building of new processes and systems

Why You’ll Like Working with Athelas

  • Rockstar Team: Join a team with an incredible record - we’re the smallest, fastest company in history to receive an FDA hematology clearance
  • Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it
  • Incredible Growth: 150%+ QoQ growth this year with a huge opportunity in front of us

More about Athelas

Funding

AMOUNT RAISED
$95.5M
FUNDED OVER
3 rounds
Rounds
B
$72,000,000
Series B Jan 2022
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Founders

Tanay Tandon
Founder • 3 years
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