Customer Success Manager
Athelas
The Role
At Athelas we're bringing simple, life-changing health care products to people around the globe.
The future of healthcare is at the home - we are a team of technologists building the next generation of medical products at the intersection of hardware and software. We won’t stop until we’ve brought the world class tools of a hospital to your home. We develop hardware & software and diagnostics to improve the lives of chronic care patients (cancer, hypertension, schizophrenia, bipolar disorder).
In the US, 80% of healthcare spend occurs in 20% of patients. We aim to drastically reduce this cost through modern software, hardware, and preventative care services. Its core device (FDA Class 2 cleared) uses machine-learning trained on cell classification to allow chronic patients to monitor their white blood count at home. Its core software product is a platform to help doctors monitor vitals, trends, etc. of such patients, so that physicians and patients can stay aligned without direct interaction.
We've has raised over $90 million from top tier investors such as General Catalyst, Sequoia Capital, Y Combinator, and Initialized.
What You’ll Do
- Manage the on-boarding & implementation process of Athelas RPM tools into new medical practices
- Coordinate externally with doctors, clinics, and hospitals
- Utilize data tools to extract, format, and integrate patient data into the Athelas patient management platform
- Partner with the strategy and sales departments to build out and continuously improve the patient, clinic, and doctor implementation processes
- Maintain relationships with current customer base
- Identify customer needs and expand Athleas services within each account
- Based in one of our offices (Lehi, UT / Mountain View, CA)
What You Have
- At least one year of experience in onboarding, implementation, customer success or account management at a SaaS company
- Excellent verbal and written communication skills
- The ability to explain complex issues in simple terms and adapt your tone for different users
- Self starter with high attention to detail
- Experience navigating complex customer environments
- Can sort through large volumes of data and drive insights and results
- Experience using Microsoft Excel
- Ability to contribute to the building of new processes and systems
Why You’ll Like Working with Athelas
- Rockstar Team: Join a team with an incredible record - we’re the smallest, fastest company in history to receive an FDA hematology clearance
- Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it
- Incredible Growth: 150%+ QoQ growth this year with a huge opportunity in front of us