Customer Success Specialist

About us
Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.
We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

*Role Overview: *

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.
The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.
The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.

Roles & Responsibilities:

• Ensuring a smooth customer on-boarding.
• Championing product adoption.
• Maintaining high NPS.
• Ensuring renewals of the accounts assigned to you.
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis.
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience.
• Building a rapport with the customers.
• You will be up-selling and cross-selling complementary Astra products.
• You will be ensuring timely delivery by communicating across teams.
• Diligently maintain customer success platform

You’d be a great fit if you have:

• 1-3 years of experience in customer success.
• Excellent written and verbal communication skills.
• Technical knowledge required to work in a cyber security organization’s customer-facing role.
• Ability to build rapport with the stakeholders.
• Willingness to work in a remote setup.

As an Astra-naut you will have:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.