Technology Support Engineer

Role Overview:
A support engineer represents Astra in front of all its customers. We're looking for a support engineer for a company that obsesses over quick turn-around-time and human support.

We deal with hacked websites and SOS situations. Often, a new customer talking to you is relying heavily on you to assure that all will be back to normal after a hack they've faced. What you as a support engineer do for them, represents our character and DNA.

About us:
Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

The key highlights of the role include:

• Being well versed with Astra's infrastructure & products
• Ability to help our customers around security-related and product-related problems (We'll be happy to train)
• Understanding of various vulnerabilities in websites and web servers (We'll be happy to train)
• Experience in website malware and ability to clean hacked websites from malware (manually and using Astra, we'll be happy to train)
• Knowledge of how websites work

Requirements:

• Any development experience in PHP is mandatory
• Comfortable with night shift (6 PM to 3 AM)
• Reliability, Adaptability
• Excellent written communication skills
• Empathy
• Emotional Intelligence

Knowledge of malware/VAPT is something we're happy to train internally. Also, this role is 100% remote :)