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Insurance simplified

Senior Software Reliability Engineer, Infrastructure Team

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About Assurance
Assurance offers the best online insurance shopping experience; within minutes a customer can have instantly approved life, health, auto, or home coverage. We’ve simplified the online checkout process so that customers can get covered instantly online, and we’ve also built an on-demand workforce of licensed insurance agents that can speak with customers who want to talk to an expert, 24x7. Powering all of this is a cloud-first, event-driven, service-oriented-architecture, using the latest software frameworks. We combine our web technology with data science models at every step to make intelligent decisions about how we market to customers, what policies we recommend, and which agents we match to customers. Our mission is to make insurance easier, cheaper, and higher quality, for everyone – not just the affluent. Our team is humble, driven, and committed to improving the lives of millions.

We’ve pioneered many new technologies and are proud of many world-first technical achievements. We are the only company to pay commissions to on-demand workers with a real-time payment solution, so money earned is deposited into their bank accounts instantly, every day of the year; and to pay dynamic bonus rewards generated in real-time by machine learning models during phone sales calls. We developed a voice signature technology to enable customers to conveniently sign for their insurance policy over the phone. We built a completely serverless telephony platform that uses dozens of machine learning models to automatically optimize how we place phone calls to customers and connect them with sales agents on the platform.

In September 2019, Assurance was acquired by Prudential (NYSE:PRU; $36B market cap) to further the joint mission of improving financial wellness across the world. We are at the forefront of this exciting mission and are looking for experienced software engineers who are excited about the chance to rethink the insurance industry from the ground up in a technology-first manner.

Our Offices
We have 3 engineering offices worldwide in Seattle (headquarters), Toronto and Kathmandu. Each office has many teams of engineers; each team owns a set of software applications and business functionality. We work collaboratively across time zones and geographies, using Slack, Zoom, Github, and email. Engineers in remote offices will typically visit headquarters once or twice per year.

About Team
Our team owns the foundation of the Assurance application stack. We are deeply concerned with availability, performance and efficiency of all Assurance services, and work in close collaboration with all engineering teams to create a reliable and easy-to-use AWS infrastructure for application services.

About You
You have a good understanding of modern cloud-based architecture, and practical experience defining infrastructure in the fast-pacing environment. You dream in CloudFormation templates, meditate on smooth flow of new releases through CodePipelines, swear in IAM Access Policy language and named your cats OAuth, SSO and SAML.

The ideal candidate for that position would:

  • Have more than comfortable familiarity with AWS services
  • Have background in building, deploying and operating distributed applications
  • Have experience building tooling and automation for large-scale computing environments
  • Are proficient in at least one high level programming language such as Python, Ruby, or Java
  • Have strong debugging and systems analysis skills to be able to identify and quickly resolve or mitigate issues
  • Have excellent oral and written communication skills

If this opportunity sounds interesting to you, please drop us a line, we'd love to chat!