Senior Software Engineer
Assurance offers the best online insurance shopping experience; within minutes a customer can have instantly approved life, health, auto, or home coverage. We’ve simplified the online checkout process so that customers can get covered instantly online, and we’ve also built an on-demand workforce of licensed insurance agents that can speak with customers who want to talk to an expert, 24x7. Powering all of this is a cloud-first, event-driven, service-oriented-architecture, using the latest software frameworks. We combine our web technology with data science models at every step to make intelligent decisions about how we market to customers, what policies we recommend, and which agents we match to customers. Our mission is to make insurance easier, cheaper, and higher quality, for everyone – not just the affluent. Our team is humble, driven, and committed to improving the lives of millions.
We’ve pioneered many new technologies and are proud of many world-first technical achievements. We are the only company to pay commissions to on-demand workers with a real-time payment solution, so money earned is deposited into their bank accounts instantly, every day of the year; and to pay dynamic bonus rewards generated in real-time by machine learning models during phone sales calls. We developed a voice signature technology to enable customers to conveniently sign for their insurance policy over the phone. We built a completely serverless telephony platform that uses dozens of machine learning models to automatically optimize how we place phone calls to customers and connect them with sales agents on the platform.
In September 2019, Assurance was acquired by Prudential (NYSE:PRU; $36B market cap) to further the joint mission of improving financial wellness across the world. We are at the forefront of this exciting mission and are looking for experienced software engineers who are excited about the chance to rethink the insurance industry from the ground up in a technology-first manner.
We have 3 engineering offices worldwide in Seattle (headquarters), Toronto and Kathmandu. Each office has many teams of engineers; each team owns a set of software applications and business functionality. We work collaboratively across time zones and geographies, using Slack, Zoom, Github, and email. Engineers in remote offices will typically visit headquarters once or twice per year.
About the Position
Millions of customers are interacting with Assurance, across a variety of mediums, and are being connected seamlessly to our thousands of independent licensed users. As a Senior Software Engineer at Assurance, you will be working on our world class Customer Communications platform, which leverages data science and machine learning to operate intelligently and efficiently. You’ll manage the services that offer a full suite of digital capabilities, powering our communications platform for customers and users. This role will be responsible for building, scaling and operating our telephony and messaging infrastructure, and working on experimental conversational chat bots and speech analysis frameworks.
To be successful in this role you must posses the following:
- Extensive experience building scalable services using modern cloud environments (AWS, Google Cloud, Azure, etc.)
- Experience and passion for working in fast-paced early-stage environments
- BA or MS in Engineering, Computer Science, or Math
The following additional experience is highly desired:
- Experience building conversational chat bots
- Experience working with modern telephony systems
- Experience building messaging apps for large user bases
You love to drive your creative vision forward to impact large numbers of users. You charge after audacious goals and you have fun doing it! You’re always eager to take on the most challenging assignment and handle them with high levels of autonomy, precision, and visibility. You’re comfortable in an environment where people aren’t afraid to try things, fail fast, and keep improving. You’re ready to work closely alongside an amazing team of brilliant data scientists, product managers and engineers. You want an amazing challenge and the chance to improve the lives of millions.