Senior Software Engineer
About Assurance (a Prudential company)
Assurance offers the best online insurance shopping experience; within minutes a customer can have instantly approved life, health, auto, or home coverage. We’ve simplified the online checkout process so that customers can get covered instantly online, and we’ve also built an on-demand workforce of licensed insurance agents that can speak with customers who want to talk to an expert, 24x7. Powering all of this is a cloud-first, event-driven, service-oriented-architecture, using the latest software frameworks. We combine our web technology with data science models at every step to make intelligent decisions about how we market to customers, what policies we recommend, and which agents we match to customers. Our mission is to make insurance easier, cheaper, and higher quality, for everyone – not just the affluent. Our team is humble, driven, and committed to improving the lives of millions.
We’ve pioneered many new technologies and are proud of many world-first technical achievements. We are the only company to pay commissions to on-demand workers with a real-time payment solution, so money earned is deposited into their bank accounts instantly, every day of the year; and to pay dynamic bonus rewards generated in real-time by machine learning models during phone sales calls. We developed a voice signature technology to enable customers to conveniently sign for their insurance policy over the phone. We built a completely serverless telephony platform that uses dozens of machine learning models to automatically optimize how we place phone calls to customers and connect them with sales agents on the platform.
In September 2019, Assurance was acquired by Prudential (NYSE:PRU; $36B market cap) to further the joint mission of improving financial wellness across the world. We are at the forefront of this exciting mission and are looking for experienced software engineers who are excited about the chance to rethink the insurance industry from the ground up in a technology-first manner.
We have 3 offices worldwide in Seattle (headquarters), Toronto and Kathmandu. Each office has many teams of engineers; each team owns a set of software applications and business functionality. We work collaboratively across time zones and geographies, using Slack, Zoom, Github, email. Engineers in remote offices will typically visit headquarters once or twice per year.
Kathmandu Office: Our Kathmandu office is located near the Kathmandu medical college (near the airport). We have two floors in the building, spacious desks, and on-site chefs who prepare breakfast, lunch and snack daily. The teams own many of our agent tools: agent sales web tools, commissions payment service, new agent onboarding service, insurance licensing service, and more.
Senior Engineer, Life Insurance Experience
You will have end to end ownership of our life insurance experience for our customer self-service online checkout and our agent-assistance sales tools. These web experiences are served by a common Ruby on Rails web application and a client-side React application that serve hundreds of thousands of shoppers every day. Insurance is a complicated product to sell, and we are constantly building new features to simplify the sales process and A/B testing them to quantitatively decide if they improve the customer experience.
Other projects you will work on include:
- Analyzing sales call audio in real-time to give real-time feedback to our sales agents and guide their conversations
- Building a new common platform for the insurance industry to support onboarding hundreds of insurance carriers worldwide
- Designing a new life insurance product from the ground up allowing customers to buy $1M coverage in under 60 seconds
To be successful in this role, you must possess the following:
- 3+ years of web application software development industry work experience
- Strong object-oriented coding skills
- Passion for writing high quality, clean, well-tested code
- Ability to work well with a team
- Track record of meeting software development deadlines
The following additional experience is preferred:
- BS in Computer Science
- Ruby on Rails, React, Postgres experience
- AWS familiarity
- Proficiency in designing software services
- Experience building and maintaining software services that serve 100+ transactions per second