Reinventing SME Banking
Head of Operations$40k – $50k
At Aspire, we pride ourselves on building an amazing team. As Head of Operations & Credit, you will be managing a critical part of the business and will actively shape Aspire's assets on its core operations and results. The right person is an experienced manager who takes initiatives, knows how to answer business challenges with innovation, and shows strong ownership in continuous improvement of himself and others.
Reporting to Country Manager, this is a great opportunity for someone wanting to work to make a difference to your community with talented & motivated team members in a diverse, energetic workplace; and a company dedicated to your success, growth and advancement.
What will you be doing?
Own end-to-end customer lifecycle from onboarding to repayment of the loan, optimizing for user satisfaction, customer processing speed and risk control under ambitious growth goals
Oversee Credit Operations teams - covering KYCAML, credit risk assessment and repayment collection - to set highest standards of execution and innovation through business processes and technology
Ensure top-notch team’s expertise and technical/product adaptation of Fraud and Financial Engines to local market’s needs, partners and regulations
Provide constant feedback loop to regional data team to fine-tune risk models, as well as defaulting customers cases deep-dive to prevent future similar cases
Play an active part in Credit Operations by hands-on team management and ground-to-top problem solving
Ensure to meet KPIs in delayed repayment recovery and Default cases reduction
What will you need?
Analytical, critical thinker and problem-solving skills with sense for scalable solutions
Team player, self-motivated, with great interpersonal and communication capabilities
Sense of ownership and pride in your performance and its impact on company’s success
Ability to operate with flexibility in a fast-paced, constantly evolving environment
Passionate for the fintech industry and a great fit for its start-up culture
Proven excellent people management skills in Thai & International Markets
3-5 years of experience in top consulting firm or Banking Industry
Master in finance, banking, maths, or related fields are preferred
Thai / English proficiency
Aspire at a glance
Aspire focuses on E Banking, Ecommerce, Mobile Application, Fin Tech, and Loans. Their company has offices in Singapore, Vietnam, Thailand, and Jakarta. They have a mid-size team that's between 51-200 employees. To date, Aspire has raised $4M of funding; their latest round was closed on April 2018 at a valuation of $15M.