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Ship Better Software, Faster

Technical Support Engineer (West Coast)

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We are looking for a passionate Technical Support Engineer with a deep-rooted foundation in DevOps and Open Source Technology. The Technical Support Engineer will seek to deliver delightful customer experiences while leveraging their sharp technical edge and background. The Technical Support Engineer will be responsible for the entire customer journey from beginning of case creation, to resolution. This will include developing subject matter expertise within the Technical Support department and collaborating with cross-functional teams to learn rapidly, but thoroughly. The successful candidate will be a self-motivated learner who is able to pick up new technologies and skillsets at a rapid pace. This is a customer-facing role in a highly collaborative and fast-paced environment and therefore requires exceptional soft skills with the bandwidth to prioritize and juggle several customer issues at once.

* Experience with enterprise level application and infrastructure support
* Experience with DevOps lifecycle and concepts
* Experience with Amazon AWS, Kubernetes
* Experience working with Linux OS
* Some scripting knowledge (Shell/YAML/BASH/JSON)
* Ability to troubleshoot networking issues
* Ability to troubleshoot performance issues
* Exceptional customer-facing soft skills and proficiency with documentation and digital communications
* Ability to triage and resolve bugs
* Experience writing knowledge articles and community contributions
* Experience managing the entire customer issue lifecycle from case creation, to development escalation, to resolution
* Experience with Git
* Debugging experience with database technologies such as Redis, MySQL, etc.
* Track record of maintaining response time SLAs, CSAT, and Update Frequency KPIs
* Self-driven with little to no guidance
* Rapid learner, and eager to learn
* Team player above all else
* Extreme attention to details and exceptional problem-solving skills
* At least 2-3 years of experience with technical support in a relevant industry/capacity
* Experience with Maven and Java + Spring

The ideal candidate in addition to the above would have experience deploying software or applications for enterprise businesses:
* Docker, Kubernetes, Helm, Spinnaker, Jenkins and additional SDLC knowledge
* CRM platform (Salesforce ServiceCloud, ZenDesk, ServiceNow)
* Enthusiasm and passion for start-ups
* Experience with Microsoft Azure or Google Cloud Provider

Armory is a Series B startup backed by Insight, Y Combinator(W17), Bain Capital, Crosslink Capital, and Javelin Venture Partners based in San Mateo, Ca. We believe software is the highest leverage way to improve humanity. So we’re building a platform to help software teams ship better software, faster by commercializing Spinnaker(Netflix OSS), a next-gen immutable infrastructure CD platform that enables blue/green deploys, canaries & rollbacks.Our platform automates software delivery to make engineers happy and productive. This helps companies innovate faster, and win.

Everyone at Armory works reasonable, flexible hours. We look for people who are thoughtful, can break down problems, work individually sometimes, and in pairs or teams at other times. You are trusted to work on your own but ask for help when you are blocked. Empathy for your coworkers and our customers is an important part of success here.

Here are some resources below to provide insight on the team and what it's like at Armory:

Why Armory?

What is tribal culture?

What is it like to be a remote Tribal?

What are Armory's perks and benefits?

We have a great compensation plan

We offer an unlimited Discretionary Time Off policy

We offer lunch every day and great snacks

Compensation transparency

We make travel fun

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