Technical Support Representative

AppZen is the world’s first and only artificial intelligence company for back-office automation. We are disrupting the back office – starting with expense audit, making it 10x more efficient at half the cost. If you love solving customer problems and diving into the root of an issue then this is your role.

Passionate about customers? This role is essential in driving a delightful customer experience. We are customer driven and looking for someone with a unique mix of technical and communication skills to support our Global Fortune 500 customers.

About You:

- You love to solve complex problems and get to the root of an issue.
- Excellent analytical skills and highly organized.
- You are a patient and caring person, highly organized and driven.
- You want to help our customers achieve the most out of AppZen’s audit
solution and get joy out of watching a customer really succeed.
- You have GREAT communication skills and know how to get the message
across.
- You are action oriented; no task is too small or insignificant for you.

Responsibilities:

- Provide 3rd level technical support to customers and partners.
- Create reproducible test cases, file bug reports and coordinate the delivery
of fixes.
- Interact with Engineering, Operations and cross-functional management
regularly on high profile technical issues while providing feedback and
- leadership to our product support team.
- Author knowledge base articles and drive internal knowledge sharing.

Must Have:

- Humble and Friendly personality with an open and honest communication
style.
- A curious mind for how things work and what makes them tick.
- Familiar with querying databases, JSON and web services API’s
- Ability to understand our business applications quickly with little hands on
training.

Bonus Points: Previous experience in fraud and compliance.

To apply for this job, please follow the link below:
jobs.lever.co/appzen/a5abb161-2937-4441-8339-b5c9531340d5