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Customer Experience Powered by Sentiment

Customer Experience Powered by Sentiment

Apptentive's solution measures shifts in sentiment from customer experience to win back consumers and activate fans. Using intelligent tools and precise targeting, Apptentive helps enterprise brands capture actionable emotions and feedback from the 90 percent of consumer voices typically missed, and quickly turns that feedback into action. Apptentive gives marketers, product managers, and customer experience leaders the keys to their customers’ hearts through historical insights into brand loyalty and shifting emotions to support customer-centric decisions. The company powers millions of consumer interactions across billions of mobile devices each month, and helps the world’s top brands—including JetBlue, Buffalo Wild Wings, Overstock.com, Viacom, NPR, Capital One, Zillow, and eHarmony—proactively listen to and engage with their consumers to enhance customer love and improve customer experience.

Michael Saffitz

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CTO & Founder @Apptentive • Worked at @Microsoft as Program Manager for Windows Phone Developer Experience • @University of Washington MBA, @Pomona College CS & Econ

Sky Kelsey

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Founder @Apptentive Android Developer BS/CPE from Calpoly SLO @Techstars Seattle 2012
Founder @Apptentive. Comms Strategy & Consulting for Del Monte & Nike. Dir. of Global Advertising & Marketplaces @Yahoo. Head of Pricing @WebEx @Pomona College
Total raised


Funded over

4 rounds

Latest round

Nov 2016