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Dermatology Crafted to You and Delivered to Your Door

Care Coordinator | Customer Service

$35k – $50k • 0.1% – 0.25%
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Apostrophe, an online dermatology service, is looking for an exceptional Care Coordinator. You’ll be the primary point of contact for patients, and will serve as a liaison between our dermatologists, pharmacies and other stakeholders.

Our Mission

Healthy skin and hair can be transformative to your confidence and well-being, but effective treatment is often unattainable. We believe that everyone deserves access to effective prescription skincare personalized by dermatologists. Our innovative, online platform makes it easy to visit with a dermatologist and get customized prescription treatments delivered to your home.


Why We’re Different

We're NOT that superficial startup trying to build the next social app. We are solving real problems for real people. We've already made a difference for tens of thousands of patients who didn’t have access to dermatology care. We have a business model that works, we have funding to accelerate our growth, and we have a product that you can be proud of.

We care deeply about the quality of the service and we pride ourselves on the well being of our team. If you're excellent at what you do and want to apply those skills to solving a genuinely hard problem together with a great bunch of people, you've come to the right place.


What the Role Involves

- Answering patient queries via phone and email
- Working with patients to provide affordable treatment solutions tailored to their individual needs
- Process incoming faxes, including pharmacy refill requests, insurance authorizations and treatment compliance
- Resolving patient operational and billing issues


What We’re Looking For in You

- Bachelor’s Degree or equivalent experience
- A strong command of the English language with meticulously good grammar
- Experience with basic functionality of spreadsheets and Google Apps (Drive, Calendar, Excel)
- Technology-oriented and comfortable using web tools and resources
- Excellent communication skills and comfortable speaking with patients and other parties on the phone
- Strong attention to detail and ability to multitask in a fast-paced environment
- Passionate about healthcare and dermatology


What We Offer You
- Competitive pay with potential equity compensation
- An open and honest culture where we constantly seek improvement and cherish your input
- High energy, low-ego co-workers
- A spot in our smart, creative and highly-motivated team
- Phenomenal dermatology coverage


Diversity and Inclusion at Apostrophe

We can make a bigger impact in the world by having a diversity of voices in the room. We believe in creating an environment where ideas are both shared with candor and received with curiosity. We are working to build a deliberate culture that inspires and welcomes people of all backgrounds. We believe this will create a better environment for new ideas and a better service for our patients. We are constantly learning and looking to surround ourselves with others who do the same.

Meet your team

People you would work with in this role

Ben Holber

Avatar for Ben Holber
Co-Founder, CEO of @apostrophe1 , @500 Startups Batch 16; Formerly @Tradelink ; Studied Accounting + Finance @Lehigh University
Co-Founder, Chief Product Officer of @apostrophe1 • Batch 16 @500 Startups • Proud Vike of @University of Victoria
Co-founder and CTO at @yoderm. Formerly Sr SW Engineer at @Raytheon. Studied Computer Science and Business Administration at @University of Southern California.

Jacalyn Graber

Avatar for Jacalyn Graber
Head of Operations at @apostrophe1. Studied Public Health and Public Policy at @University Of California, Berkeley.

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