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Web3 Infrastructure Platform

Account Manager

$40k – $70k • No equity
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Responsibilities:

  • Understand Ankr’s product offering in relation to the digital asset space
  • Ability to run and manage entire sales cycle from prospect to close
  • Provide demos of the Ankr Platform
  • Monitoring, managing, upselling, and ensure ongoing support for clients after contract signing
  • Provide timely “white glove” assistance to clients
  • Ownership of CRM to ensure it is up-to-date and that all company stakeholders are utilizing it
  • Prepare and organize notes in CRM for all sales and partnership calls
  • Track customer issues through to resolution, maintaining a timely cadence of communication throughout the course of the issue
  • Work with branding and marketing in preparing sales collateral
  • Develop and maintain technical and non-technical documentation and playbooks (including customer-facing Knowledge Base Articles and internal-only publications) to assist with defining and explaining processes for both internal and external audiences
  • Ensure transparency in the sales process for the entire organization
  • Investigate customer inquiries regarding business and technical issues
  • Act as the voice of the client to escalate communication to internal teams
  • Work with the product team to identify and prioritize customer feedback
  • Preparing and distributing weekly sales reports

Skills & Experience:

  • Ankr is looking for people who are passionate about their craft, take full ownership for their work, and believe in transparent and collaborative culture with the goal of making Ankr successful.
  • 3+ years of sales or account management experience in technology (cloud and/or crypto space is preferred)
  • Must be comfortable in a fast-moving, dynamic start-up environment
  • Collaborate comfortably with remotely located colleagues and counterparties
  • Willingness to work global hours and on weekends if necessary
  • Above-average communication skills, both written and verbal
  • BS degree in Business Administration, IT, Computer Science or similar discipline
  • Familiarity with sales based tools (eg. Pipedrive (CRM), GSuite, LinkedIn, etc.)
  • Experience in cryptocurrency and/or Fintech is highly desirable
  • Understanding of digital asset nodes, staking, governance, and DeFi is preferred

Healthcare benefits

Health insurance

Take advantage of generous wellness incentives to stimulate productivity and growth in the workplace

Parental leave

Parental leave

Equity benefits

Equity

Work from home policy

Work from home policy

Vacation policy

Paid vacation

Utilize our flexible open vacation policy to take time off when you need it.

Ankr at a glance

Web3 Infrastructure Platform

Ankr focuses on Enterprise Software, Cloud Computing, Cloud Infrastructure, and Blockchains. Their company has offices in San Francisco, Netherlands, Shanghai, and Moscow. They have a mid-size team that's between 51-200 employees. To date, Ankr has raised $15M of funding; their latest round was closed on July 2018.

You can view their website at http://ankr.com or find them on Twitter and LinkedIn.

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