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Web3 Infrastructure Platform

Technical Writer

$30k – $40k
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We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

  • Develop comprehensive documentation that meets organizational standards Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

  • Bachelor’s degree in relevant technical field
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
  • Certification through the Society for Technical Communicators
  • Experience using XML tools to create documentation

Healthcare benefits

Health insurance

Take advantage of generous wellness incentives to stimulate productivity and growth in the workplace

Parental leave

Parental leave

Equity benefits


Work from home policy

Work from home policy

Vacation policy

Paid vacation

Utilize our flexible open vacation policy to take time off when you need it.

Ankr at a glance

Web3 Infrastructure Platform

Ankr focuses on Enterprise Software, Cloud Computing, Cloud Infrastructure, and Blockchains. Their company has offices in San Francisco, Netherlands, Shanghai, and Moscow. They have a mid-size team that's between 51-200 employees. To date, Ankr has raised $15M of funding; their latest round was closed on July 2018.

You can view their website at http://ankr.com or find them on Twitter and LinkedIn.

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