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Investor Relations Director

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This role leads the Investor (LP) Relations Team. This team grows the amount of capital invested by our existing investor base by ensuring that investors have an outstanding experience using AngelList.

**About the team**

The Operations Team delivers AngelList's products and services in the most efficient way at the highest quality to our users.

Given the breadth and scale of our investment products (Syndicates - angel.co/syndicates and Angel Funds - angel.co/angel-funds), the Operations Team consists of specialized units that together serve all areas of the investment lifecycle across GPs and LPs.

You'll be responsible for your team's performance.

Expect this role to be a hybrid between operating (50%), improving process (25%) and management (25%). A significant portion of your time will be spent operating - we're looking for people who lead by example. There's nothing your team does that you wouldn't; your work sets the standards.

**Your team's responsibilities**

- Onboard investors to AngelList
- Customer success: Understand investor goals and guide them to use AngelList successfully
- Be the primary source of support for investors: act as a product, subject matter, and market expert, helping them navigate investment questions, bugs and issues
- Be the voice of the customer: consolidate and surface feedback & opportunities internally
- Develop and execute initiatives to grow the amount of capital invested by your investor base
- Develop product and process improvements

**In addition, you will personally own**

- Hiring, onboarding and developing new team members
- Tracking and reporting on your team's accomplishments and individual performance
- Develop and improve the investor operations systems (process and documentation)
- Work with our legal, sales, and engineering teams to provide support for new investment products


The strongest candidates will have:

- 4+ years in an operational role ideally at a fast-growing company
- Demonstrated success in developing and maintaining high-level stakeholder relationships
- 2+ years experience managing and growing operations teams
- Experience working with investors
- Deep understanding of core financial concepts and venture finance: you'll be the go-to person for the LPs you work with
- Superb attention to detail - you need to be able to catch the corner case every time
- Exceptional organizational skills
- Love for process and clearly documented systems
- Ability to identify inefficiencies and find pragmatic solutions
- Comfort operating in a fast-paced, innovative and dynamic environment

**About AngelList Venture**

AngelList Venture helps world-changing startups access capital.

Since AngelList started in 2010 the Venture team has helped over 3,500 startups and fund managers raise over $1bn. More about us here: angel.co/2018

Meet your team

People you would work with in this role
AngelList Venture | Belltower Fund Group Worked at @Gunderson Dettmer, @Latham & Watkins

Xinran Xiao

Avatar for Xinran Xiao

Healthcare benefits


Unlimited vacation

Dog-friendly workplace

Annual company offsite

+5 more

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