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Support Specialist (Venture)

$40k – $50k
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This role will serve as a key point of contact for investors who may need assistance with a variety of questions and issues when using the AngelList Venture platform. The role is an exciting opportunity to be on the front lines with our users and deliver a high-quality experience at a time when AngelList Venture is scaling its operations.

Your responsibilities

  • Troubleshoot and resolve complex issues in a timely manner via email and chat
  • Develop best practices for problem solution and communicating with our users
  • Ensure accurate documentation of customer interactions within internal tools
  • Consolidate and surface user feedback to our product and operation teams
  • Assist in developing documentation and training materials for internal teams and customers

Qualifications

The strongest candidates will have:

  • 2+ years of customer support experience, ideally at a fast-growing technology company
  • Strong academic track record
  • Genuine empathy for our users and a strong desire to provide excellent service
  • Ability to quickly diagnose, resolve, and effectively communicate technical as well as finance-related issues to a diverse audience
  • Demonstrated ability to learn quickly

What we do

AngelList is a platform to help startups grow. We have three businesses: Talent, Venture and Product Hunt

  • Talent helps startups hire the best people
  • Venture helps startups access capital
  • Product Hunt helps makers launch products

About AngelList Venture

AngelList Venture helps world-changing startups access capital.

Since AngelList started in 2010 the Venture team has helped over 3,500 startups and fund managers raise over $1bn. More about us here: https://angel.co/2019

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Healthcare benefits

Remote-friendly

Unlimited vacation

Dog-friendly workplace

Annual company offsite

+5 more

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