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Our mission is to be the world’s most patient-centric pharmacy.

Sr. Network Engineer

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At Alto, we are building the IT team to support our tremendous growth. Our philosophy is “people first, technology second” by first and foremost taking the time to understand the needs of our business, employees, and patients to design, implement and adopt modern, technical solutions to support our operations.

We are seeking an experienced Sr. Network Engineer that can take point on all things routing, switching, network security, circuits, WiFi, VPN and more as we continue to scale our operations.

You are an ideal candidate for this role if you:

* You don’t just want to inherit an existing infrastructure, but take pride and ownership in building it from scratch.
* Have a mindset of iterative improvement – you take the extra step for attention to detail and continually monitor, optimize, and fine tune our infrastructure and processes.
* You grow by growing others… as our team continues to expand, you thrive on mentoring and sharing knowledge with others to help them succeed.
* You’re willing to lend a hand in areas such as IT support or onboarding – i.e. no job is too small or above you.
* You can chip in on developing automation (scripting) and management tools to keep our practices lean, efficient and free of mundane, repetitive tasks.

Core responsibilities of this role include:

* Design, implement, monitor and scale network infrastructure operations – from picking the right equipment to racking, configuring, maintaining and monitoring. Familiarity with Cisco Meraki, VPNs, WiFi, LAN/WAN circuits required.
* Design and enforce all facets of network security, including authentication, IPS, firewalls, network segregation, content filtering, device hardening and configuration, and support of third party security audits including evidence gathering, walkthroughs, and reporting.
* Provide exceptional customer support via ticketing system and on-call incidents.
* Lead the design of our network monitoring and alerting service design including tool selection and implementation, escalation to other teams, and day-to-day review.
* Participate and contribute toward change management, incident management, architecture design, including documentation, awareness, risk analysis and root cause analysis.
* Troubleshoot and resolve network events and create event documentation accordingly
* Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution
* Escalate to vendors and follow up as needed to ensure problem resolution
* Provide on-call coverage for out of hours support
* Monitoring network performance to determine if adjustments need to be made.
* Travel to new sites across the US to establish new site operations and engage with various parts of the business for requirements gathering and project alignment.

In summary, if you are looking to be part of a team that doesn’t hide behind the keyboard, but instead actively engages with all corners of our business to provide exceptional customer service as well as technical hands-on expertise, apply today! 

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