Avatar for Alto

Our mission is to be the world’s most patient-centric pharmacy.

Business Operations Associate, Fertility

Apply now
Alto is a modern pharmacy changing the way people manage and fill their prescriptions with a tech-driven, patient-centric, online pharmacy. Alto provides same-day, free delivery, seven days a week for prescriptions. More importantly, Alto offers cost transparency, personalized mobile support, and real-time coordination with doctors and insurance companies. Our mission is to fulfill medicine’s true purpose - to improve the quality of life for everyone who needs it.    

We recently raised our Series C, surpassed 200 employees across four locations, and are on track to achieve $1B ARR by the end of 2020. Start-up tracker, CB Insights, recently listed Alto as one of the top 50 private companies around the world on a path to a $1 billion valuation. Alto is also featured in The New York Times (2/19) article “These 50 Start-Ups May Be the Next “Unicorns’ (nytimes.com/2019/02/10/technology/these-50-start-ups-may-be-the-next-unicorns…) .“

Our fertility business has quickly transformed the experience for fertility patients, by delivering the highest quality customer service and convenience, enabled by our technology and an exceptional team of pharmacists and patient care specialists. 9 out of 10 patients report they would recommend Alto Fertility to a friend or colleague! We have established a strong leadership presence in California and Washington, and are preparing for our national expansion. 

What you’ll do:

* Analytics: Develop quantitative analysis, ad-hoc reports, and models to support new initiatives and key operations decisions, including launch plans, staffing forecast, process optimizations, and growth opportunities; Take an active role in tracking and Fertility-related analytics across the company working in collaboration with finance, product, sales, and partnerships
* Growth opportunities: Develop business cases and economic models outlining opportunity, rationale, and execution plans of new growth opportunities (e.g. geographic expansion, industry partnerships) to provide insights to senior stakeholders regarding new or existing business initiatives
* Cross-functional mobilization: Drive implementation of cross-functional initiatives such as new product and service offerings, strategic partnerships, and improvements to internal operations
* Project management: Manage key quarterly initiatives (e.g. quality improvement, team morale), ensuring appropriate team members are mobilized and tasks are completed in time
* Develop internal reporting and communications: Support General Manager to build tools for tracking business performance and communicating cross-functionally, e.g., dashboards, business updates/priorities
* All-around Fertility Team support: Engage with Fertility team members and other key stakeholders to understand business / operations challenges and support them in designing solutions; Support Fertility GM in preparing for and facilitating Fertility team-wide meetings and leadership team offsites 

What you’ll need:              

* 3-4 years of experience in an investing, consulting, investment banking, product, and/or other highly analytical role at a fast-growing company
* Data-driven. You know how to gather the right facts and proof points to build a business case for a decision, but you focus on what is most important. You can break down business issues to identify data needs, gather inputs, and drive to insights and recommendations You are proficient with data analysis tools, including Excel, Google Sheets, etc. SQL strongly preferred. 
* Ability to operate “full stack” - You can ask and answer your own questions (and pull the necessary data to do so), visualize that data in high signal-to-noise ways that make key insights clear and compelling to executive audiences, and create project structure, execution plans, and momentum for yourself and those around you to drive swift action from those insights
* Comfort with ambiguity. You can drive complex initiatives from framing the problem, conducting research / analysis to building the business and operational plans through to driving execution to success
* Excellent communication skills to clearly socialize ideas to employees at all levels within an organization and proven ability to influence without authority and build strong working relationships with cross-functional business partners to deliver outcomes
* Entrepreneurial: Ability to thrive in a fast-paced and innovative organization, with the ability to shift priorities quickly, and maintain organization and control
* Passion for serving the needs of each and every fertility patient
* Experience in and passion for healthcare strongly preferred