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Innovative lending analytics platform for capital providers and loan originators.

Product Manager / Customer Success

₹12L – ₹17.5L • No equity
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LOCATION: BANGALORE, INDIA.

We are a London-based company looking for a Product Manager to focus on product development, customer success, and company building. This is a highly visible, hands-on and cross-functional role where you will be working closely with teams in London and Bangalore.

WHAT YOU’LL DO:
Product Development:
- Work with our team in London to develop a strong understanding of features and roadmap of the Alterest Platform
- Work closely with our engineers to deliver continuous improvements to the platform
- Build user-manuals and design-documents for execution by our teams
- Stay educated about regulatory and market dynamics related to lending and securitization
- Continuously learn from users and input into product strategy, user experience and roadmap to develop the product further

Customer Success:
- Assist/lead in pre-sales - involving setting-up and executing demos/trials with enterprise customers
- Assist/lead implementation and customer success
- Regularly communicate product updates to customers/users
- Understand our customers' issues and take ownership of help-desk support to effectively build and communicate roadmaps to tackle these issues with minimal support latency
- Work with customers to develop testimonials, case-studies, press-releases and lead creation of collateral - such as videos and presentations
- Design and execute training sessions for our customers

Company Building:
- Continuously run team check-ins for planning, retrospectives and knowledge transfer to improve efficiency and efficacy of our engineering teams
- Assist in our hiring process for new candidates
- Help develop strong team unity and culture and foster an innovative environment with the best employees.

ABOUT YOU:
- Advanced degree (Masters or higher) in a quantitative or scientific field
- Prior experience in technology product management
- Possess strong SQL skills and willingness to rapidly improve
- Proven commercial and quantitative skill set with attention to detail
- Experience with BI toolkits, ETL processes, and data management
- Experience with project management using tools like JIRA or similar
- 3+ years’ experience at a top-tier investment bank, asset manager, hedge fund or consultancy firm within a data, quantitative credit/fixed income role
- Self-starter with the attitude and motivation to lead, collaborate and drive projects through to completion
- Dedicated and passionate about working in an inclusive start-up environment
- Enthusiastic about being an integral part of a young company and growing team!

PLUS:
- Knowledge about lending and credit markets

ABOUT US:
- The Alterest Platform is used by banks and asset managers to analyze large quantities of loan-level data and manage related workflows

WHAT WE OFFER:
- Competitive salary
- Performance based incentive bonus structure
- Global financial market and clientele exposure

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