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Helping schools and non-profits reach their goals using better data, tools & integrations

Operations Associate

₹30,000 – ₹40,000 • No equity
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About Almabase
We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. Visit Almabase Career's page to learn more -almabase.com/careers

What we believe
Democratizing quality education: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like this
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness + Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far
2.1 Million alumni connected
420,000 students impacted
2 Million $ raised on our platform
42 Million engagement opportunities created
23 months since profitability
All this could be achieved with a nimble team of 20 (4 salespeople in USA and rest of the team in Bangalore)

What will you be working on

50% of your time will be spent on Customer Operations related tasks
You will be creating alumni platforms like ULM and St.Vincent De Paul. We will be providing you with a well documented set up guide with necessary steps.
You will get to closely work with the amazing Customer Success Managers at Almabase. This to understand the client requirements clearly and set up an instance of the software accordingly.
Customers provide alumni data in excel format. You will be required to understand customer’s data structure (the way they store different information about their alumni) and format it as per our system’s requirements using Advanced MS-excel like V-lookup, Left, Right, Mid, etc.

Remaining 50% of the time, you will play a generalist role to support the team in content development, graphic design, social media engagement, technical support requests, and reporting.

Whom are we looking for

You should be eager to learn and grow in your career. You should be happy to take up any work that comes your way. That flexibility is critical to this role.
You should be really good at using excel spreadsheets.
You should have good verbal and written communication skills
You should be comfortable to learn and use software tools like Asana, Photoshop, etc
You will have 0-2 years of experience. We feel this will be a great opportunity for folks who are just getting started with their career, please don't apply if you have more than 2 years of experience.

What is the opportunity here?
Customer Operations exists at the intersection of three teams -- Growth (Marketing and Sales), Technology(Product, Engineering), and Customer Success. This role will give you the opportunity to get your feet wet in each of these aspects and understand what goes into building a successful B2B SaaS startup.
If you are still exploring your options and unsure of what domain to build your career in, this would be an excellent opportunity.
Since this is a fresher role, the expected salary will be in the range of 4-5LPA, negotiable based on your current level of experience.

Why join us
Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Great Salary & Equity: For our top performers and leaders, we grant stock options. As Almabase continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.
Food & Snacks: You’ll never have to worry about your hunger pangs. We provide tasty home cooked food & snacks at all times of the day.
Health insurance: We offer health insurance for you & your dependents.
Unlimited leaves & Flexible work hours: There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment
Annual Retreat: Join us on our annual 2-3 days team outing! Our last one was in Wayanad, Kerala.
The comfort of home: On a tiring day if you want to take a break on a bed or if you want to jog & take a shower at work or play your hearts our on PS4. You can do it all at Almabase.
International team: You will get experience working with team members from around the world which will prepare you well for your future.

Medical Insurance

Work from home whenever required

No strict leave policies.

Home cooked meals

Grow with us

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