Web Designer

Published: 3 weeks ago
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Airtasker

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Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Relocation

Allowed

Hiring contact

Bien Lacambra

The Role

We are looking for a Web Designer to support our SEO team by driving customer-focused outcomes through a customer-first and insights-led approach in designing our landing pages that inspire our users to take action. You will play a critical role in helping the team understand user needs, how users interact with our existing landing pages, and identify opportunities to meet and exceed their expectations.

  • Loves attacking and solving complex problems
  • Can design elegant product solutions that are engaging, and provide intuitive customer experiences that appear simple
  • Confidently delivers across the entire end-to-end design process, from very early stage research and ideation to iteration and implementation is a natural at bringing others along the design journey
  • Has deep, comprehensive experience working on products in an ecommerce and marketplace environment

Get to know our Design team here!

Who we are:

Airtasker is Australia’s no. 1 marketplace for local services.

We’re reimagining the future of work by empowering people to realise the full value of their skills. Creating jobs isn’t just a by-product of the work we do, it’s our core purpose. One of our most important values at Airtasker is that people matter and that every single person has unique skills. We are a global marketplace, creating jobs and helping people all around the world get more done.

With more than $1 billion of job opportunities created through our marketplace and following a recent ASX listing, we’re making huge strides and we need your help to accelerate us on our mission!

You’ll be joining a design team that is driven by our mission, inspired by our community, and focused on delivering a holistic customer experience that is cohesive, inclusive and well-informed. We look for people who are problem solvers at heart, who can think big but ultimately craft the ‘right fit’ solution, and work closely and collaboratively across teams to align on product vision and to ship product. We also believe that it is important to foster an environment that values and supports you in your ambitions, celebrates speaking up and your capacity to innovate, and supports a strong feedback culture. Using your full spectrum of skills, you will take ownership of an experience for one of our product teams, and be part of a team that comes together to meaningfully improve the lives of millions of people.

What you'll do:

  • Lead by example in delivering the vision for the end to end customer experience across multiple initiatives that raises the product quality bar.
  • Deliver scalable solutions in collaboration with your product team that are elegant in usability and effective in achieving outcomes
  • Create fit for purpose research plans that allow you to find opportunities to collect, analyse and balance qualitative and quantitative data to influence the shape of product solutions
  • Be a master of storytelling by helping your product team and wider organisation understand how our customers interact with the product in real life, and clearly articulating what’s really important to our customers at each step of the customer experience.
  • Build a high standard for how we work by inviting input and creating visibility into your processes, whilst being able to precisely articulate design rationale.
  • Contribute to building, improving and defining components, patterns and documentation across our design system.
  • Elevate your Product Designer peers and other functions (Product Managers, Engineering, Data, Support, etc.) by teaching through your processes and work, and finding opportunities to evolve the way we work together.
  • Strengthen relationships between Design and other functions by facilitating meaningful conversations, inviting different perspectives and utilising the strengths within and outside your team to elevate the overall project and deliver on customer and business value.

Who you are:

  • You have a track record of successfully working on projects that have changed customer behaviour and created business value.
  • You have high visual design skills, able to apply UX and web design best practice and interaction.
  • You are adept at performing UX research, but ultimately balance data informed insights with customer research synthesis to inform your decisions
  • You are a strong communicator – proactively communicating with your team and stakeholders about your decisions, trade offs, and rationale behind your design decisions.
  • You are at heart a problem solver with a strong focus on the why. You can think big and craft a vision that is cohesive, inclusive and well-informed, but ultimately understand how to build iteratively towards that vision.
  • You inspire and set new standards for the product by partnering with your design peers and leaders inside and outside of your core product team.
  • You understand the value of utilising patterns and when to define new patterns that scale. You are also in your element when building a design system that is not just functional but has personality and style.
  • You have impeccable taste in interface design and create elegantly simple solutions, knowing when to polish and strive for pixel perfection, and when to settle for a solution that is fit for purpose.
  • You are on top of design best practices, and aware of why they work – able to pinpoint the right tools and methods required to achieve results in any given situation.
  • You cherish the opportunity to grow and nurture your design peers by helping them develop their craft in all areas.
  • You are a captivating storyteller who can build customer empathy, frame the team’s mission, and showcase the opportunities with your cross-functional team, designer peers and executive team.
  • You uncover constraints early in the process, embracing the ones that can’t be changed and challenging those that can and using this knowledge to your advantage
  • You are experienced in using Figma, HTML, CSS, a no-code software (e.g. Unbounce), website analytics tool (e.g. Hotjar, Google Analytics)

What you'll love:

  • Competitive compensation package
  • Visa, PR sponsorship and relocation support
  • A culture of context, not control - we believe that empowering people through Airtasker starts with empowered people within Airtasker.
  • An organisation that is eager to leverage data to understand how to serve customers and succeed
  • A uniquely collaborative Data organisation where you’ll be exposed to cutting edge approaches to dialogue and conversation design
  • Flexible workplace environment - we embrace flexible working to support different life stages and lifestyle preferences.
  • Learning and development - as humans, we never stop growing - we believe feedback is a gift, and provide allowances to empower you to identify learning that is right for you
  • Progressive parental leave policies - we believe that feeling supported to stay connected to both your professional and personal self when raising a family is vital in bringing your best self to work.
  • Airtasker credits - Whether it’s help around the home or planning your next date night, use $1000 worth of credits every year to help you get more done.
  • Connection and celebration - From local “social-cell” events near your house, kids parties in the office, to mega yacht cruises on the harbour - we work hard, and celebrate connecting as people.
  • Dog friendly office - say hello to Harvey, Bruce, and Teddy!

At Airtasker we believe in culture add - that each person is different and has their own background, learnings and unique experiences that can add to the Airtasker cultural tapestry. We pride ourselves on our inclusive culture, and encourage applications from people of all backgrounds.

More about Airtasker

Perks and Benefits

Parental leave
Professional development
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Funding

AMOUNT RAISED
$33M
FUNDED OVER
1 round
Round
C
$33,000,000
Series C Oct 2017
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Founders

Tim Fung
Founder and CEO • 3 years • 12 years
Sydney
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Jonathan lui
Founder • 3 years • 12 years
Singapore
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Go to team image

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