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Transforming customer service with thinking machines

Transforming customer service with thinking machines

Aida helps SaaS companies deliver exceptional customer support at scale. Aida uses AI to provide immediate assistance for customers asking common support questions which typically account for 10-30% of tickets. Our solution automatically learns answers from historical agent transactions so there’s no need for tedious and costly manual set up and maintenance. Aida supports seamless integration to help desk tools so human agents are always in the loop to deliver an effortless customer experience.”

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Co-Founder @Aida | Data Scientist | PhD
Funded over

1 round

Latest round

Acquired (Dec 2017)